Customer Support Specialist

4 semanas atrás


São Paulo, São Paulo, Brasil Ancient Gaming Tempo inteiro
About the Role

Ancient Gaming is a pioneering force in the iGaming software industry, pushing boundaries and setting new standards with innovative products and transformative experiences. As a Customer Support & Community Specialist, you will be at the forefront of delivering exceptional support and fostering a positive community atmosphere.

Key Responsibilities
  • Provide efficient, friendly, and solutions-oriented support to customers via various channels.
  • Process and monitor deposits and withdrawals across multiple payment methods, including cryptocurrencies.
  • Foster a welcoming atmosphere in the HypeDrop chat and community groups, engaging with customers and addressing concerns.
  • Organize and host community-driven events and trivia related to our products, promoting customer engagement and loyalty.
  • Gather and relay customer feedback to enhance platform features and improve the user experience.
  • Meet established productivity and quality benchmarks, staying informed about industry trends and developments.
Requirements
  • Exceptional command of spoken and written English.
  • Familiarity with handling payments, deposits, and withdrawals across various methods, including cryptocurrencies.
  • Outstanding communication skills, with the ability to deliver prompt, professional, and friendly support.
  • Proven track record of fostering positive community engagement, particularly on platforms like Discord.
  • Experience organizing community-driven events and trivia games, aimed at boosting customer engagement.
  • Strong analytical skills to gather, assess, and report customer feedback.
  • Ability to stay informed on industry trends and adapt quickly to new developments.
What We Offer
  • Work-from-Anywhere Policy, empowering you to tailor your location and workday to support your personal needs.
  • Annual Team-Building Event, celebrating our achievements and strengthening team bonds.
  • Home Office Equipment Budget, providing a dedicated budget for equipment and a comfortable home office environment.
  • Learning and Development Budget, investing in your professional growth and continuous learning.
  • Spill Mental Health Service, offering comprehensive counseling support to ensure your well-being is prioritized.

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