Customer Relationship Loyalty Expert

Há 2 dias

Curitiba, Paraná, Brasil beBeeRetention Tempo inteiro R$36.000 - R$42.000

Are you a relationship-building mastermind with a knack for resolving conflicts and nurturing customer loyalty? If so, we're looking for you to join our team as a Customer Retention Specialist.

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Our mission is to empower individuals to succeed in technology by offering flexible study options, career mentoring, resume and portfolio preparation, and a guaranteed employment opportunity after the course.

">Job Description:">

We're seeking an experienced Customer Retention Specialist to work closely with students who are facing challenges in their studies. Your primary role will be to proactively address refunds and drop-out cases, ensuring that each student receives personalized support to overcome obstacles and achieve their goals.

">Key Responsibilities:">
  • ">
  • Develop and maintain strong relationships with customers to foster trust and understanding.">
  • Actively listen to customer concerns and provide empathetic solutions to resolve issues promptly.">
  • Collaborate with internal teams to ensure seamless communication and issue resolution.">
  • Continuously improve customer interactions through ongoing training and feedback.">
">Requirements:">

To excel in this role, you'll need:

">
  • ">
  • Advanced English language skills (B2+), with Spanish proficiency at C2 level.">
  • Excellent listening skills, with attention to detail and emotional intelligence.">
  • A proven track record in sales and retention, with a strong argumentation and conviction skillset.">
  • High problem-solving abilities and adaptability in fast-paced environments.">
  • Strong objection-handling and conflict-resolution skills.">
  • Experience working in EdTech or related fields is desirable.">
">What We Offer:">

As a valued member of our team, you can expect:

">
  • ">
  • 100% remote collaboration flexibility.">
  • Professional development opportunities within a diverse international team.">
  • A comfortable digital office environment with cutting-edge tools like Slack, Notion, Zoom, Hubspot, and HiBob.">
  • Ongoing support and resources to enhance your skills and performance.">
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