
Customer Support Specialist
Há 2 dias
As a leader in e-signature and contract lifecycle management, our platform helps businesses accelerate processes and simplify people's lives.
Your RoleYou will play a key role in supporting customers across multiple channels by resolving complex account, subscription, and billing issues. Your ability to simplify the complex, maintain strong attention to detail, and collaborate across teams will help deliver an exceptional customer experience.
Responsibilities- Support customers via phone, email, and chat, focusing on resolution, education, and customer satisfaction
- Manage complex account, subscription, and billing scenarios, including adjustments and escalations
- Maintain thorough case documentation and consistently meet or exceed service-level goals and KPIs
- Collaborate with cross-functional teams to deliver high-quality outcomes
- Identify trends, product gaps, and process inefficiencies, and share feedback with internal teams
- Bachelor's degree or equivalent work experience
- 2+ years of experience in customer service, sales support, or subscription support roles
- Experience with SaaS platforms and tools
- Fluent in Portuguese and English
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