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Brazil Partner Operations Coordinator

2 meses atrás


São Paulo, São Paulo, Brasil Khan Academy Tempo inteiro

ABOUT THE POSITION

Khan Academy Brazil is on the lookout for a proactive and meticulously organized professional to take on the role of Brazil Partner Operations Coordinator. This position is essential in assisting our licensed district partners with the establishment and synchronization of their nightly rosters, ensuring that educators, learners, and administrators can seamlessly access their designated Khan Academy accounts.

Key Responsibilities:

  • Conduct initial onboarding meetings with school partners to collect necessary rostering information and outline the rostering procedure.
  • Accurately document pertinent rostering details for each educational partner.
  • Oversee the technical configuration of assigned student rosters, ensuring precision and accuracy.
  • Vigilantly track the activation of new partner accounts and provide assistance for any arising issues.
  • Liaise with both internal and external stakeholders regarding the onboarding and activation status of school partners.
  • Assist internal team members with technical challenges reported by their district partners.
  • Supervise the daily roster synchronization and reach out to school partners to verify significant roster modifications.

ABOUT YOU

Your Qualifications:

  • A strong interest in understanding the intricacies of technology.
  • The ability to discern when systems are functioning correctly or when issues require attention.
  • A passion for developing, documenting, and enhancing internal processes to ensure smooth operations and informed stakeholders.
  • Excellent verbal and written communication skills.
  • A flexible, people-oriented approach.
  • Exceptional prioritization abilities and commitment to follow-through.
  • Proven aptitude for problem-solving, with a proactive mindset to foresee and address challenges effectively.
  • Familiarity with K-12 student information systems is advantageous.
  • Experience with Clever or Layers rostering systems is beneficial.
  • Proficiency in Microsoft Office Suite, Google Suite, and contemporary project management and productivity tools, along with strong scheduling and logistical planning skills.
  • Residency or willingness to relocate to São Paulo, showcasing flexibility and dedication to the role. Valid work authorization in Brazil.
  • Proficiency in both Portuguese and English.

PERKS AND BENEFITS

Although we operate as a non-profit, we highly value our talented team and offer competitive rewards.

  • Attractive salaries complemented by comprehensive healthcare and life insurance benefits.
  • Flexible working hours and personal time off in addition to standard vacation days.
  • A strong emphasis on professional development.
  • An exceptional team environment that fosters trust and empowers you to excel.
  • The opportunity to contribute your skills to a meaningful mission and engage with impactful products that are shaping the future of education.
  • A welcoming workplace culture with opportunities for connection through various affinity, ally, and social groups.