Live Operations Coordinator
4 semanas atrás
About the Role
Roku is seeking a highly skilled Live Operations Coordinator to join our team. As a key member of our live streaming operations team, you will be responsible for delivering high-quality, seamless experiences for a diverse range of live events. Your focus will be on innovation and efficiency, collaborating closely with internal partners and clients to manage the complexities of live production.
Key Responsibilities
Collaborate with multiple internal teams and content partners to meticulously organize schedules for upcoming live events.
Provide operational support for several concurrent live streaming events, ensuring a seamless experience for Tier-1 customers.
Coordinate tasks between production teams and service partners, and direct support engineers to deliver top-quality experiences.
Engage with senior engineers to resolve high-severity issues, prioritizing immediate mitigation while investigating root causes.
Create detailed event reports for leadership, contribute to the development of automation tools to enhance operational efficiency, and manage customer communication to uphold service agreements.
Requirements
3+ years of experience in the digital media space, ideally working with businesses of different sizes.
Strong communication skills and the ability to identify, prioritize, and track critical paths to problem resolutions.
Hands-on knowledge in managing Linear Programming Schedules, Linear or Broadcast EPG, and monitoring and troubleshooting basic CDN issues.
Understanding of metadata concepts and feed formats (XML, JSON).
Experience leveraging advanced Excel skills and working in custom CMS tools with superb communication skills - verbal, written, and presentation with ease and fluidity between technical and business topics.
About Roku
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor and believe in a fewer number of very talented folks can do more for less cost than a larger number of less talented teams.
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