Customer Support Specialist

3 semanas atrás


São Paulo, São Paulo, Brasil Mentice Inc. Tempo inteiro

Customer Support Specialist Role Overview

Mentice Inc. is seeking a dedicated Customer Support Specialist to join our team as an independent contractor. As a key player in our organization, you'll directly contribute to our mission of improving healthcare.

Responsibilities:

  • Provide pre-sales support through product demonstrations and proactive engagement with customers.
  • Deliver comprehensive customer trainings and assist with software updates.
  • Maintain accurate customer information in our CRM and support system.
  • Act as a liaison between development projects and assigned customers.
  • Collect and relay valuable feedback to our corporate product team.

Requirements:

  • Bachelor's degree in biomedical, medical, computer science, or engineering fields.
  • Minimum 4 years of experience in customer service or computer support, ideally related to healthcare.
  • Medical experience is a bonus, and familiarity with the interventional field is advantageous.

About Mentice Inc.

Mentice Inc. is a global company working towards improving clinical workflow and procedural efficiency within endovascular procedures. We work with physicians at hospitals, with the Medical Device industry, and other partners helping them to improve patient outcomes worldwide.


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