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Brazil IP Network Support Specialist

2 semanas atrás


Rio de Janeiro, Rio de Janeiro, Brasil beBeeTechnical Tempo inteiro R$4.500 - R$7.500

Delivering Exceptional Technical Support Services in Brazil

This role involves being a key member of the Americas IP Organization, providing 24x7x365 technical support services in the Brazil market.

You will be recognized as a Subject Matter Expert across the broad IP Networks product portfolio, combining deep technical expertise with essential soft skills to handle challenging IPN technical issues across the region.

Key Responsibilities
  • Provide Level 2 remote technical support for service requests.
  • Participate in technical support activities, including incident management, outage management, RCA reports, escalation, and customer communication.
  • Manage risks related to SLAs and ensure customer satisfaction.
  • Analyze support activities for continuous improvement.
  • Build and maintain relationships with customers, partners, and internal teams.
Required Qualifications
  • Degree in Computer Science, Information Technology, Network Engineering, or Telecommunications Engineering.
  • 5-9 years of recognized subject matter expertise in IP Networks, with practical experience.
  • Excellent interpersonal, stakeholder management skills, and advanced English skills.
Preferred Skills
  • Understanding of the Care Business from pre-sales to post-sales, including tendering.
  • Knowledge of other NI Business areas like Optical and Fixed Networks.
  • Understanding of other Services Business parts like Professional and Deployment Services.