Senior Customer Service Manager Position
1 semana atrás
Our organization is seeking a high-performing Customer Care Team Lead with a passion for people development, training, and quality assurance. This role involves overseeing shift performance, onboarding and coaching new agents, and ensuring exceptional support delivery through structured QA and continuous feedback.
Key Responsibilities:- Training & Onboarding: Develop and facilitate training sessions on tools, processes, and product updates, maintain and update training documentation in collaboration with the knowledge management team.
- Quality Assurance & Coaching: Oversee QA process across all support channels, review interactions, identify coaching opportunities, and provide timely feedback.
- Shift Ownership & Escalation Management: Act as shift lead and first point of escalation during assigned shifts, monitor real-time queues, reassign tasks, and ensure service level agreement adherence.
- Process & Performance Improvement: Identify gaps in workflows or training and recommend improvements, support creation and updates to team protocols, templates, and documentation.
- 5+ years of experience in customer support, with at least 1 year in a leadership, QA, or training role.
- Background in food delivery, hospitality, or restaurant technology preferred.
- Experience training and coaching team members in a fast-paced, service-oriented environment.
-
Curitiba, Paraná, Brasil beBeeDataDriven Tempo inteiro R$45.000 - R$70.000Job TitleDrive Business Growth as a Customer Success Team ManagerOverviewThe Customer Success Team Manager will play a pivotal role in driving business growth by developing leadership teams, hiring high-performance talent, and building scalable processes to ensure predictability and efficiency.This position requires a strategic thinker with excellent...
-
Senior Project Manager
2 semanas atrás
Curitiba, Paraná, Brasil beBeeProject Tempo inteiro R$80.000 - R$120.000Job Description:The role of senior project manager involves overseeing the execution and delivery of projects across various industries, with a focus on strategic planning, risk management, and stakeholder engagement. This position requires a seasoned professional with expertise in project management methodologies, leadership skills, and experience working...
-
Customer Support Manager
2 semanas atrás
Curitiba, Paraná, Brasil Doctoralia Brasil Tempo inteiro**Company Description**Do you want to work on the **largest healthcare** platform in the **WORLD**?We are Doctoralia, a Docplanner Group company, present in **13 countries**, responsible for serving more than **55 million** patients and processing more than **15 million** appointments per monthWe currently have more than **2 million** healthcare...
-
Customer Success
2 semanas atrás
Curitiba, Paraná, Brasil Canonical Tempo inteiroOverview Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include leading public cloud and silicon providers, and industry leaders...
-
Leadership Position in Technical Support
1 semana atrás
Curitiba, Paraná, Brasil beBeeTechnical Tempo inteiroJob Description:The role of Support Engineering Manager involves overseeing a team of professionals, focusing on technical excellence and customer satisfaction. This position entails operational control, shift scheduling, and accountability for key performance indicators.As a Support Engineering Manager, you will be responsible for ensuring customer cases...
-
Senior Technical Operations Manager
2 semanas atrás
Curitiba, Paraná, Brasil beBeeIncident Tempo inteiro R$82.045 - R$112.530Job Title: Senior Technical Operations ManagerWe are seeking an experienced and skilled Senior Technical Operations Manager to oversee our technical operations. The successful candidate will ensure seamless service delivery, manage incidents efficiently, and lead the technical team in resolving issues promptly.Main ResponsibilitiesManage technical operations...
-
Latin America Customer Experience Manager
1 semana atrás
Curitiba, Paraná, Brasil beBeeLeadership Tempo inteiro R$150.000 - R$200.000Customer Experience Manager Latin AmericaThe Customer Experience Manager will lead the customer experience of parts products portfolio and pricing across all touch points in a collaborative atmosphere. He/she will be responsible to work closely with market companies and diverse areas in Latin America to develop current and new parts offer to drive profitable...
-
Customer Success Manager – Payroll, Benefits
2 semanas atrás
Curitiba, Paraná, Brasil Toku Tempo inteiroCustomer Success Manager – Payroll, Benefits & HR Operations Join to apply for the Customer Success Manager – Payroll, Benefits & HR Operations role at Toku Customer Success Manager – Payroll, Benefits & HR Operations 1 week ago Be among the first 25 applicants Join to apply for the Customer Success Manager – Payroll, Benefits & HR Operations role...
-
Product Strategy Manager
Há 4 dias
Curitiba, Paraná, Brasil beBeeProductivity Tempo inteiro R$72.000 - R$98.000Job DescriptionThe Product and Pricing Manager Latin America will be responsible for leading, governing and piloting the end-to-end customer experience of parts products portfolio and pricing across all touch points in a collaborative atmosphere.He/she will work closely with market companies and diverse areas in Latin America to develop current and new parts...
-
Customer Service Professional
Há 11 horas
Curitiba, Paraná, Brasil beBeeCustomerService Tempo parcial R$28.000 - R$35.100Job Opportunity: Customer Service ProfessionalWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Professional. This role involves analyzing audit reports, creating reversal requests, identifying issues on previous reversals, checking entries on bank statements, and escalating and proposing improvements...
