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Brazil Partner Operations Coordinator

2 meses atrás

São Paulo, São Paulo, Brasil Khan Academy Tempo inteiro

ABOUT THE POSITION

Khan Academy Brazil is on the lookout for a proactive and detail-oriented individual to take on the role of Brazil Partner Operations Coordinator. This position is crucial in assisting our licensed district partners with the setup and synchronization of their nightly rosters, ensuring that educators, learners, and administrators can seamlessly access their Khan Academy accounts.

Key Responsibilities:

  • Conduct initial onboarding meetings with school partners to collect essential rostering information and provide a comprehensive overview of the rostering procedure.
  • Accurately document relevant rostering details for each educational partner.
  • Oversee the technical configuration of assigned student rosters, ensuring precision and attention to detail.
  • Vigilantly track the activation of new partner accounts and offer support for any arising issues.
  • Liaise with both internal and external stakeholders regarding the onboarding and activation status of school partners.
  • Assist internal team members with technical challenges reported by their district partners.
  • Monitor the daily roster synchronization and reach out to school partners to verify significant roster modifications.

ABOUT YOU

Qualifications:

  • A strong interest in understanding technology at a profound level.
  • The ability to discern when systems are functioning correctly or when issues need to be addressed.
  • A passion for developing, documenting, and enhancing internal processes to ensure smooth operations and informed stakeholders.
  • Excellent verbal and written communication skills.
  • A flexible, people-oriented approach.
  • Exceptional prioritization skills and commitment to follow-through.
  • Proven problem-solving abilities, with a proactive mindset to anticipate and effectively resolve challenges.
  • Familiarity with K-12 student information systems is advantageous.
  • Experience with Clever or Layers rostering systems is a plus.
  • Proficiency in Microsoft Office Suite, Google Suite, and contemporary project management and productivity tools, along with strong organizational skills.
  • Residency or willingness to relocate to São Paulo, demonstrating flexibility and dedication to the role. Work authorization in Brazil is required.
  • Proficiency in both Portuguese and English.

PERKS AND BENEFITS

Although we are a non-profit organization, we offer competitive rewards for our talented team members.

  • Attractive salaries accompanied by comprehensive healthcare and life insurance benefits.
  • Flexible working hours and additional personal time off beyond standard vacation allowances.
  • A strong emphasis on professional development.
  • A supportive team environment that empowers you to excel.
  • The opportunity to contribute to a meaningful mission and work on impactful products that are shaping the future of education.
  • A welcoming workplace with opportunities for connection through various affinity, ally, and social groups.