Training Specialist

3 semanas atrás


Brasil Sagan Tempo inteiro

At Sagan, we're seeking an experienced Training Specialist to join our customer success team. This role requires exceptional communication and organizational skills.

This is a remote position with a salary range of up to $2700 USD per month. The work schedule is Monday to Friday, 9:00 AM to 6:00 PM EST.

Job Overview:

We are looking for an enthusiastic and experienced professional to deliver engaging and practical training sessions on our software products via Zoom. The ideal candidate will play a pivotal role in collecting valuable client feedback, managing training materials, and supporting customer support functions as needed.

Main Responsibilities:

  • Digital Training Delivery: Conduct compelling training sessions for client groups via Zoom, ensuring clear understanding of the material presented and client engagement.
  • Curriculum Development: Create and update comprehensive resources, such as presentations, user guides, and FAQs, collaborating with internal teams to enhance training content and delivery.
  • Product Knowledge: Attain expert-level understanding of our software products, including new features and updates, participating in internal product meetings and training sessions to stay informed.
  • Client Feedback Management: Facilitate client feedback during and after training sessions, documenting and analyzing feedback to identify common themes and areas for improvement, communicating actionable insights to product and development teams.
  • Cross-Functional Support: Respond to customer inquiries and support tickets when not conducting training sessions, contributing to knowledge base articles and support documentation.

Requirements:

  • Excellent Communication Skills: Exceptional verbal and written communication skills.
  • Presentation Skills: Experienced in leading virtual training sessions for groups of varying sizes.
  • Instructional Design Knowledge: Knowledge of adult learning principles to design engaging training sessions.
  • Interpersonal Skills: Strong interpersonal skills to adapt training styles to client needs.
  • Organizational Skills: Ability to manage multiple training sessions, scheduling, and follow-ups.
  • Team Collaboration: Willingness to support and collaborate with customer support teams.

About You:

  • Experience: Prior experience in training, teaching, or instructional roles, preferably in a software or technology environment.
  • Scheduling and Preparation: Ability to manage scheduling, preparation, and follow-up for multiple training sessions concurrently.


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