Senior Customer Experience Quality Leader

Customer Experience LeaderSola Wood Flowers is a fast-growing company looking for an experienced Customer Experience Leader to help us scale our business. We are transforming what artificial flowers can be by providing better flowers for less with our affordable eco-friendly wooden flowers.

Global Customer Experience LeaderWe are seeking a seasoned professional to lead our Customer Experience team. As a key member of our organization, you will be responsible for driving customer satisfaction and loyalty through strategic planning, process improvement, and team development.

Job DescriptionWe are seeking a Senior Customer Experience and Relationship Leader to join our team. This role will lead the Quality Assurance (QA) and Learning & Development (L&D) teams, overseeing both operationally embedded teams and central teams responsible for global standardization and innovation.The ideal candidate will have 8+ years of experience in...

We are seeking a Senior Manager to join our Client Engagement team.Job DescriptionThe ideal candidate will have experience in managing strategic client relationships, providing top-notch service, and driving business growth. They will be responsible for developing and executing plans to meet client needs, identifying opportunities for improvement, and...

You are key in building and promoting successful partnerships with colleagues, designing customer experiences that foster loyalty. You play a pivotal role in our success. Your contributions make a significant difference.Your RoleThe Commercial Excellence Specialist will provide critical support to Key Account Managers (KAMs) on customer attendance and handle...

Are you a results-driven professional with exceptional leadership skills? We are seeking an experienced Service Manager to lead our teams and deliver high-quality customer experiences.About the RoleWe are looking for a seasoned Service Manager who can orchestrate end-to-end services, manage multiple projects, and provide guidance to teams. The ideal...

Customer Service Leadership RoleThis is an exciting opportunity to join our team as a Customer Service Desk Manager. As a key member of our team, you will be responsible for leading and developing a high-performing customer service team.About the Job:You will take ownership of team performance, progress, and achievements through efficient process...

Job Title: Senior Quality ManagerJob Description:As a senior quality manager, you will be responsible for leading and developing the quality team to ensure a strong compliance culture and continuous improvement. This includes overseeing quality systems, audits, risk management, complaints, CAPAs, and supplier qualification.Key Responsibilities:Lead and...

What will you do? The Project Quality Leader (PQL) is responsible for ensuring that all aspects of project quality are managed and maintained across project and throughout their lifecycle. The PQL will collaborate with various departments to oversee quality assurance and control activities, identify potential quality issues, and drive continuous improvement...

Customer Success DirectorThis is a highly strategic and results-driven role, responsible for overseeing the end-to-end customer experience across all projects through warranty.The ideal candidate is a seasoned leader with excellent relationship and problem-solving skills in the renewable space, able to drive growth and profitability.Lead the customer journey...