Reservations Coordinator

Há 1 mês

São Paulo, São Paulo, Brasil Essentialist Tempo inteiro
About Essentialist

Essentialist is a members-only travel service with a presence in key destinations worldwide. Our mission is to revolutionize the way discerning travelers experience the world. We collaborate with local experts to uncover unique gems and connect our members to the people and places that make each destination special.

About the Role

We are seeking a skilled professional with a strong background in utilizing the Sabre GDS platform, particularly in relation to flights. As a member of our Reservations Desk team, you will play a critical role in managing member reservations and bookings, including flights, hotels, restaurants, and experiences. Your responsibilities will involve collaborating with internal colleagues and external providers to ensure seamless travel experiences. Success in this role hinges on a comprehensive understanding of the Essentialist brand and systems, as well as their integration with the Sabre GDS system. Your primary objective will be to ensure accurate ticketing of all flights within the Sabre GDS and error-free completion of both flights and other types of reservations.

Key Responsibilities
  1. Collaboration and Teamwork: Foster a collaborative work environment by actively engaging with internal teams to share information, address challenges, and support overall departmental objectives.
  2. Ticket and handle flight reservations through the Sabre GDS – be able to action and assist with all travel-related service requests including but not limited to availability, fare quotation, ticket issuance, voluntary and involuntary cancellations/changes, seat assignment, baggage, and all other flight booking concerns.
  3. Reservation Management: Handle the end-to-end process of making bookings on behalf of members, this includes (but is not limited to) flights, hotels, restaurants, experiences, transfers, and concierge services.
Qualifications
  1. Experience with Sabre GDS – have a full and complete understanding of how to use this, along with specific knowledge of booking, pricing, and ticketing flights while using commission agreements.
  2. Extensive knowledge of Sabre codes and using these to price and ticket flights.
  3. Excellent verbal, written, and interpersonal skills required.
  4. Native or bilingual English required to communicate with our team.
  5. Excellent geographic and airline knowledge.
  6. Able to handle multiple tasks simultaneously.
  7. Solutions-oriented, positive mindset, team player.
  8. Able to work in a constantly changing environment.
  9. Impeccable attention to detail.
  10. Strong understanding of luxury and what our brand is about.

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