Customer Success Specialist

4 semanas atrás


São Paulo, São Paulo, Brasil Zendesk Tempo inteiro

At Zendesk, we're seeking a seasoned professional to join our Professional Services team as a Customer Success Specialist. As a key partner, you'll work closely with clients to understand their unique business needs and map them effectively to Zendesk's software capabilities. Your expertise will ensure a seamless integration and maximize the value of the platform.

Key Responsibilities:

  1. Customer Partnership: Serve as a trusted advisor and key partner for customers throughout the implementation and optimization of their Zendesk project.
  2. Product Expertise: Leverage deep product knowledge to align customer business needs with Zendesk's capabilities, ensuring a seamless integration and maximizing the value of the platform.
  3. Project Management: Oversee various projects concurrently, ensuring timely and successful delivery of customer solutions.
  4. Communication & Facilitation: Lead meetings to facilitate discussions with customers, providing clear and effective communication through the project lifecycle.
  5. Cross Functional Collaboration: Work closely with internal teams, including Project Managers, Technical Architects, Developers, Sales, & Customer Success to ensure project success and alignment across all stakeholders.
  6. Problem Solving & Flexibility: Utilize strong problem-solving skills to manage risks and adapt to the unique challenges of each project, ensuring successful outcomes despite varying project requirements.

Qualifications:

  1. Proven experience in software implementations, in a customer-facing role.
  2. Strong project management skills with a track record of on-time delivery of projects.
  3. Excellent verbal and written communication.
  4. Ability to build strong relationships with customers and internal teams.
  5. Strong problem-solving skills and flexibility to adapt to changing projects and needs.
  6. Passion for advancing methodologies and continuous improvement.
  7. Ability to travel as needed for customer projects and internal offsites.

Why Zendesk:

Zendesk is not your average tech company. We have all the stuff you'd expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.


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