Customer Success Specialist
4 semanas atrás
At Zendesk, we're seeking a seasoned professional to join our Professional Services team as a Customer Success Specialist. As a key partner, you'll work closely with clients to understand their unique business needs and map them effectively to Zendesk's software capabilities. Your expertise will ensure a seamless integration and maximize the value of the platform.
Key Responsibilities:
- Customer Partnership: Serve as a trusted advisor and key partner for customers throughout the implementation and optimization of their Zendesk project.
- Product Expertise: Leverage deep product knowledge to align customer business needs with Zendesk's capabilities, ensuring a seamless integration and maximizing the value of the platform.
- Project Management: Oversee various projects concurrently, ensuring timely and successful delivery of customer solutions.
- Communication & Facilitation: Lead meetings to facilitate discussions with customers, providing clear and effective communication through the project lifecycle.
- Cross Functional Collaboration: Work closely with internal teams, including Project Managers, Technical Architects, Developers, Sales, & Customer Success to ensure project success and alignment across all stakeholders.
- Problem Solving & Flexibility: Utilize strong problem-solving skills to manage risks and adapt to the unique challenges of each project, ensuring successful outcomes despite varying project requirements.
Qualifications:
- Proven experience in software implementations, in a customer-facing role.
- Strong project management skills with a track record of on-time delivery of projects.
- Excellent verbal and written communication.
- Ability to build strong relationships with customers and internal teams.
- Strong problem-solving skills and flexibility to adapt to changing projects and needs.
- Passion for advancing methodologies and continuous improvement.
- Ability to travel as needed for customer projects and internal offsites.
Why Zendesk:
Zendesk is not your average tech company. We have all the stuff you'd expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
-
Customer Success Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil Belvo Tempo inteiroCustomer Success Specialist at BelvoWe are Belvo, a financial API platform that aims to democratize access to financial services. As a Customer Success Specialist, you will be part of a team that ensures our customers achieve their goals by providing exceptional support and guidance.Key Responsibilities:Provide timely and effective support to customers...
-
Customer Success Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil Amorim Tempo inteiroAmorim Law Firm is a boutique law office and consultancy that provides international solutions for individuals and businesses. We offer services related to citizenship, residence visas, investor advisory, international contracts, and intellectual property abroad.About the PositionWe are seeking a proactive and customer-oriented professional to support our...
-
Customer Success Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil Zebra Tempo inteiroJob Title: Customer Success SpecialistAbout the Role:At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.As a Customer Success Specialist, you will play a...
-
Customer Success Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil Edrone Brasil Tecnologia Ltda. Tempo inteiroAre you passionate about building strong relationships with customers and driving their success?At Edrone Brasil Tecnologia Ltda., we're looking for a talented Customer Success Specialist to join our team. As a key figure in our customers' success, you'll work closely with them to understand their needs and develop strategies to help them achieve their...
-
Senior Customer Success Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil Sita Switzerland Sarl Tempo inteiroJob Title: Senior Customer Success SpecialistJob Summary:We are seeking a highly skilled Senior Customer Success Specialist to join our team at Sita Switzerland Sarl. As a Senior Customer Success Specialist, you will be responsible for managing designated customer relationships from a service and operations perspective, ensuring Sita delivers on its service...
-
Customer Success Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil Zendesk Tempo inteiroAt Zendesk, we're seeking a seasoned professional to join our Professional Services team as a Customer Success Specialist. In this role, you'll play a crucial part in ensuring our customers successfully implement and optimize their Zendesk instances. Your key responsibilities will include serving as a trusted advisor and key partner for customers throughout...
-
Cloud Success Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil Google Tempo inteiro**About the Role**We are seeking a Cloud Success Specialist to join our team at Google. As a Cloud Success Specialist, you will work with high potential digital native startups to onboard them in the Google for Startups program.**Responsibilities**:Engage with senior customer executives to accelerate customer adoption through well-developed engagements,...
-
Customer Support and Success Specialist
Há 2 dias
São Paulo, São Paulo, Brasil SAP Tempo inteiroSAP empowers organizations with transparency around their as-is IT landscape, enabling them to visualize its interconnections and assess its support of business capabilities. As a Customer Support and Success Specialist, you will play a critical role in the company's current and future success by analyzing and enabling customers to efficiently use the SAP...
-
Customer Support Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil SAP Tempo inteiroEmpowering Customer SuccessSAP is seeking a skilled Customer Support Specialist to join our dynamic team. As a key member of our global Customer Success organization, you will play a critical role in driving customer satisfaction and success.Key Responsibilities:Provide exceptional customer support and technical assistance to our valued clients.Collaborate...
-
Customer Support Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil LeanIX Jobs Tempo inteiroSAP LeanIX is a platform that enables organizations to continuously transform their IT landscapes. Our platform helps to efficiently organize, plan, and manage IT assets, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management.We are looking for a Customer Support Specialist who will help evaluate and...
-
Customer Success Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil Belvo Tempo inteiroAbout BelvoWe are a financial technology company that empowers businesses to build innovative financial solutions.Job DescriptionWe are seeking a highly skilled Customer Engineer to join our team. As a Customer Engineer, you will be responsible for providing technical support and guidance to our customers.Key ResponsibilitiesProvide technical support and...
-
Customer Success Specialist III
4 semanas atrás
São Paulo, São Paulo, Brasil Partnerhero Tempo inteiroJob Title: Customer Success Specialist IIIAbout the Role:We are seeking a highly skilled Customer Success Specialist III to join our team at PartnerHero. As a key member of our support team, you will be responsible for providing exceptional customer service to our B2B clients, ensuring their needs are met and exceeded.Key Responsibilities:Own and communicate...
-
Customer Success Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil Awin Tempo inteiro**Role Overview**Awin is seeking a highly motivated and customer-focused individual to join our dynamic team as a Customer Success Specialist. In this role, you will be responsible for assessing merchant profiles and conducting programme launch sign-off checks for all self-service customers.**Key Responsibilities**Assessing merchant profiles and conducting...
-
Customer Success Manager
4 semanas atrás
São Paulo, São Paulo, Brasil Zendesk, Inc. Tempo inteiroAt Zendesk, Inc., we're looking for a Customer Success Manager to join our Global Scaled Customer Success organization.As a key member of our team, your responsibility will be to work closely with customers across different sizes and segments, delivering personalized engagements through comprehensive Discovery and expert Recommendations.We're committed to...
-
Customer Success Manager
4 semanas atrás
São Paulo, São Paulo, Brasil Salesforce, Inc. Tempo inteiroCustomer Success Role OverviewThe Customer Success team at Salesforce, Inc. is seeking a skilled Customer Success Manager to serve as a primary contact point for key customers.This role involves partnering with assigned accounts to maintain a focus on the customer's business goals and improve their technical and operational health.Key...
-
Customer Support Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil Sap Tempo inteiro**Customer Support Specialist Role**We are seeking a skilled Customer Support Specialist to join our dynamic team at SAP. As a key member of our Customer Success organization, you will play a critical role in helping our customers achieve their goals and overcome technical challenges.**Key Responsibilities:**Provide timely and effective support to customers...
-
Customer Success Operations Specialist
1 dia atrás
São Paulo, São Paulo, Brasil Jitterbit Tempo inteiroJob DescriptionWe are looking for a skilled Customer Success Analyst to join our team at Jitterbit. As a key player in our customer success journey, you will be responsible for delivering exceptional results and ensuring our clients achieve their strategic business objectives.Responsibilities:Develop and implement tailored success plans with clients to drive...
-
Customer Success Advocate
4 semanas atrás
São Paulo, São Paulo, Brasil Zebra Tempo inteiroCustomer Success AdvocateAt Zebra, we're committed to delivering exceptional customer experiences. As a Customer Success Advocate, you'll play a vital role in driving post-sale retention and adoption for our customers. Your primary responsibility will be to create programs and calls to action that drive lifecycle retention and adoption for segments of...
-
Customer Success Director
2 semanas atrás
São Paulo, São Paulo, Brasil Prove Tempo inteiroKey Responsibilities:Lead the customer retention process by acting as a customer advocate within the organization.Oversee the customer experience by streamlining processes and ensuring customer satisfaction.Develop tailored engagement strategies to drive success and growth.About the Role:Prove is seeking a skilled professional to manage and nurture post-sale...
-
Customer Success Advocate
3 semanas atrás
São Paulo, São Paulo, Brasil Zebra Tempo inteiroCustomer Success Advocates at Zebra drive lifecycle retention and adoption for segments of customers, supporting Customer Success Executives, Account Managers or Partner Customer Success resources. They utilize in-depth knowledge of customer industry vertical business processes and product/solution use cases to increase adoption and utilization of Zebra’s...