Customer Experience Director
2 semanas atrás
This leadership position focuses on driving customer satisfaction through strategic initiatives and collaborative efforts.
Your Responsibilities- Strategic Leadership: Develop and implement a customer-centric strategy to enhance customer experience.
- Customer Insights: Collect and analyze customer feedback to identify trends, opportunities for improvement, and areas for growth.
- Digital Transformation: Lead the integration of digital tools to streamline processes and improve customer interactions.
- Automation Implementation: Identify opportunities for automation within customer service operations.
- Cash Collection Oversight: Manage cash collection processes to optimize cash flow and financial performance.
- Cross-Functional Collaboration: Foster collaboration with sales, marketing, and other teams to ensure a seamless customer experience.
- Customer Experience Management: Proven expertise in managing customer experiences, preferably in regional or global contexts.
- Leadership Abilities: Strong leadership skills to inspire and influence teams.
- Analytical Proficiency: Excellent analytical skills to interpret data effectively.
- Communication Abilities: Exceptional communication and interpersonal skills for effective collaboration.
- Project Management Expertise: Strong project management skills with attention to detail.
- Multilingual Proficiency: Advanced proficiency in multiple languages, including advanced English.
Our team is passionate about innovating with science and technology. We prioritize creating access and opportunities for all to grow and develop at their own pace.
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Customer Experience Specialist
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Gerente de Customer Experience
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