Enterprise Customer Success Manager

4 semanas atrás


São Paulo, São Paulo, Brasil SAP Tempo inteiro

About the Role

The Enterprise Customer Success Manager is a key position at SAP, responsible for advising customers on SAP business capabilities and benefits. This role drives the end-to-end customer journey, from discovery to value realization, focusing on adoption and consumption. The E-CSM serves as the strategic point of contact for the customer and helps define and drive customer transformation and successful business outcomes.

Key Responsibilities

  1. Successfully complete a 10-month learn-apply program, which includes classroom and field phases with your CSM team, enhancing your support in the E-CSM role.
  2. Immerse yourself in multi-dimensional, experiential learning focusing on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
  3. Enhance skills in advising complex, global transformations and driving customer outcomes, renewals, expansions, and upsells.
  4. Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field.

About SAP Academy for Customer Success

The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP.

What We Offer

  • A highly collaborative, caring team environment with a strong focus on learning and development.
  • Recognition for your individual contributions and a variety of benefit options for you to choose from.
  • A chance to develop a global peer network, partner and engage with customers to help solve their unique business challenges.
  • Leverage world-class cloud-based products and services, all while earning a great salary and benefits.

We Win with Inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.



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