Enterprise Customer Success Manager
4 semanas atrás
About the Role
The Enterprise Customer Success Manager is a key position at SAP, responsible for advising customers on SAP business capabilities and benefits. This role drives the end-to-end customer journey, from discovery to value realization, focusing on adoption and consumption. The E-CSM serves as the strategic point of contact for the customer and helps define and drive customer transformation and successful business outcomes.
Key Responsibilities
- Successfully complete a 10-month learn-apply program, which includes classroom and field phases with your CSM team, enhancing your support in the E-CSM role.
- Immerse yourself in multi-dimensional, experiential learning focusing on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
- Enhance skills in advising complex, global transformations and driving customer outcomes, renewals, expansions, and upsells.
- Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field.
About SAP Academy for Customer Success
The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP.
What We Offer
- A highly collaborative, caring team environment with a strong focus on learning and development.
- Recognition for your individual contributions and a variety of benefit options for you to choose from.
- A chance to develop a global peer network, partner and engage with customers to help solve their unique business challenges.
- Leverage world-class cloud-based products and services, all while earning a great salary and benefits.
We Win with Inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
-
Enterprise Customer Success Manager
Há 1 mês
São Paulo, São Paulo, Brasil SAP SE Tempo inteiroEnterprise Customer Success ManagerAt SAP, we empower our employees to bring out their best. Our company culture is built on collaboration and a shared passion to help the world run better. We focus on building the foundation for tomorrow and creating a workplace that values diversity, flexibility, and a purpose-driven approach.About the RoleThe Enterprise...
-
Enterprise Customer Success Manager
Há 1 mês
São Paulo, São Paulo, Brasil SAP Tempo inteiroAbout the RoleThe Enterprise Customer Success Manager is a critical customer-facing function within our dynamic Customer Success board area. As a key advisor to our customers, you will drive the end-to-end customer journey, from discovery to value realization, focusing on adoption and consumption.Key ResponsibilitiesSuccessfully complete a 10-month...
-
Enterprise Customer Success Leader
Há 7 dias
São Paulo, São Paulo, Brasil Zendesk, Inc. Tempo inteiroAbout the RoleWe are seeking an experienced Enterprise Customer Success Leader to join our team at Zendesk, Inc.Job DescriptionAs a key member of our Customer Success organization, you will be responsible for advising and guiding our customers as they map their business needs to our platform. You will ensure that customers are optimized and scaling smoothly...
-
Enterprise Customer Success Manager
4 semanas atrás
São Paulo, São Paulo, Brasil SAP SE Tempo inteiroSAP Academy for Customer SuccessAt SAP, we foster a collaborative culture that empowers our employees to bring out their best. Our purpose-driven work is focused on building the foundation for tomorrow and creating a workplace that values diversity, flexibility, and innovation.Key Responsibilities:Develop and execute strategic plans to drive customer growth...
-
Customer Success Manager
3 semanas atrás
São Paulo, São Paulo, Brasil Salesforce Tempo inteiroJob Category: Customer SuccessWe are seeking a skilled Customer Success Manager to join our team at Salesforce. As a Customer Success Manager, you will be responsible for developing and maintaining relationships with key customer business and IT partners to understand their top business goals and priorities. You will act as an internal authority on your...
-
Portuguese Customer Success Manager
4 semanas atrás
São Paulo, São Paulo, Brasil Darktrace Tempo inteiroCustomer Success Manager Enterprise Team: Brazil AccountsIn the Customer Success role, you will be managing a variety of named accounts across our global customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. Commission will be awarded for increasing Net Revenue Retention...
-
Customer Success Manager
Há 1 mês
São Paulo, São Paulo, Brasil Genesys Tempo inteiroCustomer Success ManagerAt Genesys, we're on a mission to empower organizations to deliver exceptional customer experiences. As a Customer Success Manager, you'll play a critical role in establishing long-term relationships with our customers, helping them achieve their customer experience vision.Key Responsibilities:Develop and execute customer success...
-
Customer Success Manager
4 semanas atrás
São Paulo, São Paulo, Brasil dynaTrace software GmbH Tempo inteiroAs a Customer Success Manager at Dynatrace, you will play a crucial role in preserving and growing subscription renewals for our customers. Your primary objective will be to drive adoption, educate customers on our product and service offerings, and demonstrate the value we bring to their businesses.To achieve this, you will focus on growing relationships...
-
Customer Success Manager Position
4 semanas atrás
São Paulo, São Paulo, Brasil Vistex Tempo inteiroJob Title: Customer Success ManagerCompany: VistexLocation: São Paulo – SPJob Description: We are seeking a seasoned Customer Success Manager to independently manage and grow clients in North America. As a CSM, you will work cross-functionally with internal teams to ensure alignment with client goals and objectives.Key Responsibilities:Manage and grow...
-
Customer Success Manager
3 semanas atrás
São Paulo, São Paulo, Brasil AppsFlyer Tempo inteiroSeeking a seasoned Customer Success Manager to drive growth and retention for our flagship mobile advertising product. The ideal candidate will have a strong background in SAAS customer success, web marketing, and digital advertising.Develop deep business relationships with key clients to provide exceptional support and service.Stay up-to-date on product...
-
Customer Success Manager
Há 1 mês
São Paulo, São Paulo, Brasil Salesforce, Inc. Tempo inteiroUnlock Customer Success with SalesforceAs a Customer Success Manager at Salesforce, Inc., you will be the primary point of contact for our largest and highest-profile customers. Your role will be to partner with assigned accounts, maintain a focus on the customer's business goals, and ensure they realize the maximum value from their Salesforce investment.Key...
-
Customer Success Manager
Há 1 mês
São Paulo, São Paulo, Brasil Dynatrace Tempo inteiroCustomer Success ManagerAs a Customer Success Manager at Dynatrace, you will play a crucial role in preserving and growing subscription renewals for our customers. Your primary objective will be to drive adoption, educate customers on product and service offerings, demonstrate value, and focus on growing relationships. You will act as a champion within...
-
Customer Success Manager
Há 1 mês
São Paulo, São Paulo, Brasil dynaTrace software GmbH Tempo inteiroUnlock Customer Potential with DynatraceAs a Customer Success Manager at Dynatrace software GmbH, you will be responsible for driving customer adoption and growth through strategic planning and relationship management. Your goal will be to preserve and grow subscription renewals by demonstrating value, educating customers on product offerings, and acting as...
-
Customer Success Manager Saas B2B
4 semanas atrás
São Paulo, São Paulo, Brasil Audens Group Tempo inteiroSão Paulo SPAudens Group is seeking a Customer Success Manager to join our team in Brazil and South America.CUSTOMER SUCCESS MANAGER:? You will use data to evaluate your customers, including determining healthy and at-risk clients, and understand how to leverage industry and company-specific best practices to drive success.? You will use your skills across...
-
Customer Success Manager Sao Paulo
4 semanas atrás
São Paulo, São Paulo, Brasil AppsFlyer Ltd. Tempo inteiroAre you passionate about delivering exceptional customer experiences and driving business growth? We're looking for a skilled Customer Success Manager to join our team in Sao Paulo.This role is crucial in helping our clients work through technical issues, partnering on strategies, and cultivating strong business relationships. As a Customer Success Manager,...
-
Customer Success Manager
3 semanas atrás
São Paulo, São Paulo, Brasil Vistex Tempo inteiroWe are searching for a seasoned Customer Success Manager who can independently manage and grow clients in North America.The ideal candidate will work cross-functionally with internal teams to ensure alignment with client goals and objectives.Responsibilities:Own the overall relationship with assigned clients, driving proactive and strategic client...
-
Customer Success Account Manager
Há 1 mês
São Paulo, São Paulo, Brasil Microsoft Tempo inteiroAt Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a key member of our Customer Experience & Success (CE&S) organization, you'll play a critical role in helping our customers accelerate business value through differentiated customer experiences that leverage our products, services, and partnerships.As...
-
Customer Success Manager – Brazil –
4 semanas atrás
São Paulo, São Paulo, Brasil Insider Tempo inteiroAbout the Role: We are seeking a highly skilled Customer Success Manager to join our team in Brazil. As a Customer Success Manager, you will be responsible for driving adoption and retention of our conversational AI products. You will work closely with customers to understand their needs and provide tailored solutions to meet their goals.Key...
-
São Paulo, São Paulo, Brasil AppsFlyer Ltd. Tempo inteiroAbout the RoleAppsFlyer Ltd. is seeking a seasoned Customer Success Manager to join our Growth team. As a key member of our team, you will be responsible for onboarding, training, and problem-solving at scale with a large book of customers spanning the LATAM & EMEA regions.Key ResponsibilitiesManage mid-market clients' accounts on all levels, ensuring their...
-
Sao Paulo Customer Success Manager, Growth and Expansion
4 semanas atrás
São Paulo, São Paulo, Brasil AppsFlyer Ltd. Tempo inteiroCustomer Success Manager Role OverviewAt AppsFlyer Ltd., we're seeking a Customer Success Manager to join our Growth team. This role involves working closely with clients at scale, adopting a 1:Many approach. As a Customer Success Manager, you will be responsible for onboarding, training, and problem-solving with a large book of customers across the LATAM &...