
Delivering Exceptional Customer Experience
Há 5 dias
Job Summary:
We are seeking a skilled and experienced Delivery Manager to lead our team of professionals in delivering exceptional support for mission-critical SAP ERP applications.
Key Responsibilities:
- Develop and manage a high-performing team to deliver SAP enhancements and projects for clients
- Drive resolution for complex customer issues using methodical troubleshooting and expert knowledge of SAP applications functionality and technology
- Lead the team to achieve client and employee satisfaction targets while managing to financial targets
- Work closely with customers daily to understand their needs, support business change, and deliver a consistently high-quality customer experience
- Manage key assigned accounts as a technical/functional advisor
- Provide expertise, guidance, and participation during the sales cycle to the Sales team
- Communicate effectively across various organizations within the company
Requirements:
- 10+ years of relevant management experience in hiring, leading, mentoring teams of SAP delivery teams
- Expert-level functional and/or technical expertise in multiple SAP ERP products
- Superb trouble-shooting skills and tenacity in problem-solving
- Passionate focus on customer support and ability to build long-term, successful working relationships with clients
- Strong knowledge of key application functionality, tables, and relationships
- Deep knowledge of SAP customization/extension methodologies
- Excellent development skills using SAP toolset an advantage
- Exceptional leadership skills and ability to build and maintain strong peer relationships, gaining trust and confidence from all levels within the organization
- Self-starter who can take initiative with process improvement
- Experience with localizations and global implementations an advantage
About Us:
The company is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We are looking for talented, passionate people to help us build our future.
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