Elevating Customer Experiences

Há 3 dias


São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro R$90.000 - R$120.000
Portfolio Success Manager I

As a customer success professional in the global scaled customer success organization, your key responsibility is to work across diverse customer segments. Deliver one-on-one engagements through comprehensive discovery and expert recommendations, facilitate large-scale campaigns, and organize impactful events.

A Day in the Life of a Scaled CSM:
  1. Work with a large portfolio of customers, optimizing customer experience messaging and delivering tailored recommendations to enterprise organizations.
  2. Collaborate cross-functionally with advocacy, support, sales, renewals, and professional services teams.
  3. Leverage data insights to inform your approach, enhance discovery, and strengthen recommendations.
  4. Forecast and mitigate risk, ensuring growth and driving customer satisfaction.
  5. Provide consultation, demos, and standard processes on product capabilities for quick wins.
  6. Offer guidance on advanced product features and integrations.
  7. Develop expertise in products and have the ability to demo them to customers at various stages of adoption.
  8. Host regular online events that foster connections and knowledge sharing among peers.
  9. Produce concise videos explaining complex concepts.
  10. Design outreach campaigns - typically via email and video - to encourage customers to engage and realize the value of our partnership.

The scaled team prioritizes continuous improvement, testing, and innovation, striving to deliver exceptional customer experiences efficiently.



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