Customer Experience Specialist
Há 3 dias
We are seeking a skilled and dedicated individual to play a crucial role in delivering exceptional customer experiences that impact lives.
This challenging and rewarding position requires bilingual proficiency in English and Portuguese, as well as experience working in fast-paced collaborative environments. You will be responsible for managing tasks to meet department goals, interfacing with internal and external customers, and performing centralized support for all AMR geographies and customer care sub teams.
Key Responsibilities:
- Triage, review, assignment, and disposition of customer cases in Salesforce.com CRM system
- Process customer orders efficiently and timely according to customer specifications and commercial terms
- Exercise judgment to resolve purchase order and system discrepancies for sales orders
- Collaborate with the master data team on customer-related tasks
As a member of our team, you will have the opportunity to work on a wide range of projects and initiatives, developing your skills and expertise while making a meaningful contribution to our success.
Our team is passionate about delivering exceptional customer experiences, and we are committed to creating an environment where everyone can thrive. If you are a motivated and results-driven individual who is passionate about customer service, we encourage you to apply for this exciting opportunity.
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