Tech Support Expert
Há 7 dias
Domaine is a leading commerce expert dedicated to creating, building, and growing ambitious brands.
">The role of Technical Support Specialist is critical in ensuring all employees have the necessary technical resources to perform their jobs effectively while maintaining company-wide security standards and policies.
">This specialist will be responsible for providing technical support to employees, maintaining IT systems, and assisting with information security initiatives.
">- Provide first-level IT support for all employees, resolving technical issues related to hardware, software, and network connectivity
- Manage access to software licensing and third-party vendors, including auditing access & permissions and ensuring minimum level of access at all times
- Complete onboarding and offboarding tasks, including device management and tooling access
- Administer and maintain the company's mobile device management system
- Assist in maintaining IT and security documentation, including policies, procedures, and knowledge base articles
- Review and align IT practices with client commitments
- Support the implementation and monitoring of company information security policies
- Monitor and address basic software vulnerabilities within the company's technology ecosystem
- Maintain inventory of IT assets, including issuing and retrieving devices
- Provide basic troubleshooting for cloud-based IT environments
- Create and maintain documentation for common IT issues and resolution procedures
- Participate in the Information Security Steering Committee as directed by the Director of IT
- Coordinate the company's InfoSec activities through an established calendar and roadmap
- Collaborate with cross-functional teams to identify and implement improvements in our IT practices and processes
Skills and Qualifications
">2+ years of experience in IT support, help desk, or similar role
">Bias to action with a focus on continuous improvement and scaling recurring IT & InfoSec tasks
">Experience with mobile device management systems, particularly JAMF
">Basic understanding of information security concepts and best practices
">Knowledge of cloud-based remote first IT environments (Google Workspace, Slack, Notion, JIRA, Confluence)
">Basic understanding of networking concepts
">Expertise in MacOS troubleshooting and support
">Excellent problem-solving and troubleshooting skills
">Strong written and verbal communication skills
">Experience with Security Assessments and Audits, particularly ISO 27001 is a plus
">Understand best practices for managing security for a work from home client environment
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