Sales Knowledge Strategist

Há 6 dias

São Paulo, São Paulo, Brasil beBeeKnowledge Tempo inteiro R$60.000 - R$80.000

Role Overview

We are seeking a skilled Knowledge Management Jr. Manager to join our team, responsible for maintaining and continuously improving the Sales Knowledge Base. This key role will ensure that all sales processes, systems usage, sales skills, pitch structures, FAQs, and step-by-step operational procedures are clearly documented, up-to-date, and aligned with our sales strategy.

Key Responsibilities:
  • Own the maintenance and continuous improvement of the Sales Knowledge Base, ensuring it remains the go-to resource for all field sales guidance;
  • Organize and maintain clear documentation of sales processes, systems usage, sales skills, pitch structures, FAQs, and step-by-step operational procedures;
  • Work closely with the Sales Training and QA teams to ensure the KB reflects what is actually happening in the field, creating a closed feedback loop with Enablement;
  • Proactively audit content to identify outdated, duplicated, or unclear information, and implement improvements for better usability and accuracy;
  • Support the creation of multiformat content (written guides, videos, visuals, flows) to enhance learning and adoption;
  • Establish a structured taxonomy and tagging system to improve searchability and navigation across the knowledge base platform;
  • Monitor content usage and feedback from the field to propose structural and editorial improvements that increase adoption and usefulness;
  • Contribute to the onboarding experience by integrating KB into learning paths and ensuring new hires can ramp up effectively using the documentation;
  • Help foster a culture of documentation and knowledge-sharing within the sales and enablement teams.

Requirements

To be successful in this role, you will need:

  • 3+ years of experience in Knowledge Management, Technical Writing, Sales Enablement, Internal Comms, or Process Documentation, preferably in fast-paced or scale-up environments;
  • Strong writing, editing, and information structuring skills, you're able to turn complex operational processes into clear, concise, and user-friendly content;
  • Familiarity with field sales operations, CRM systems, and the commercial routine (bonus if in foodtech, tech, or logistics);
  • Experience working with tools like Notion, Confluence, Google Sites, or other KB platforms;
  • Strong attention to detail and a proactive attitude, you're always two steps ahead when it comes to updating, improving, and organizing documentation;
  • The ability to manage multiple stakeholders, gather input, and translate scattered knowledge into unified, structured content;
  • Great communication and collaboration skills, you know how to talk to different profiles and synthesize insights effectively;
  • A passion for efficiency, clarity, and operational excellence, and the mindset of someone who wants to 'make it easy to do the right thing.'

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