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Front Desk Manager

2 meses atrás

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Job Summary

We are seeking a highly skilled and experienced Front Desk Manager to join our team at Accor Hotels. As a key member of our hotel operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our front desk.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to our guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Oversee the daily operations of the front desk, including managing guest room inventory, handling reservations, and coordinating with other hotel departments.
  • Team Leadership: Lead and motivate a team of front desk staff, providing guidance and support to ensure they are equipped to provide excellent customer service.
  • Problem-Solving: Analyze and resolve guest complaints and staff issues in a fair and professional manner.
  • Communication: Communicate effectively with guests, staff, and other hotel departments to ensure seamless operations and exceptional customer service.
Requirements
  • Experience: Minimum of 2 years of experience in a front desk or customer service role, preferably in a hotel or hospitality environment.
  • Skills: Excellent communication and interpersonal skills, with the ability to work well under pressure and provide exceptional customer service.
  • Education: Degree or diploma in Hospitality Management or a related field is an asset.
What We Offer
  • Competitive Salary: A competitive annual salary commensurate with experience.
  • Benefits: A comprehensive benefits package, including medical, dental, and vision coverage, as well as a pension plan.
  • Opportunities for Growth: Opportunities for career advancement and professional growth within the company.