Business Development Coordinator

WE ARE HIRING A BUSINESS DEVELOPMENT COORDINATOR

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you've probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world's biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We've spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We're 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
• Weekly webinars to support your development through our People Academy
• Annual TLC Wellness Week and programmes throughout the year
• TLC Culture Club - including seasonal social events, tasty lunches & more
• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
• TLC Rise - supporting and empowering women into leadership roles
• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

What you'll be doing:

• Develop a complete understanding of TLC business and culture
• Preparation of documents on behalf of the MD.
• Participate in intro meetings – ability to present TLC, prepare the meeting, select relevant case studies, and ask key briefing questions based on the sector.
• Prepare briefings and lead brainstorming sessions.
• Brief and follow up with Account, Partnership, Creative and Planning teams, ensuring all process are being followed and internal approval.
• Working closely with Creative and Strategy departments to create decks for the MD. These would be used in creds meetings, client proposals, etc
• Develop and present commercial proposals for tactical promotion or loyalty campaigns – including TLC credentials, brand insights, audience analysis, case studies, strategic recommendations, mechanics, prize structure/justification, and pricing – ensuring the best solution for each client.
• Draft contracts (based on our templates), manage handovers, and follow up on reports.
• Maintain strong client relationships.
• Contribute to the overall quality and success of TLC and its clients.
• Collaborate with the team on new opportunities and approaches for clients, thinking big and proactively about revenue potential.
• Organize pending tasks and follow-ups internally and with clients.
• Co-ordinating schedules for client and internal meetings
• Executive team meeting minutes
• Formatting documents and presentations (Hugs, Conferences)
• Ensuring that processes and actions from meetings and projects are being followed and report back to MD.
• Research and prepare information for client/partner/external meetings.
• Logging CRM interactions on behalf of the MD
• Assist in client and partner meetings with the MD (calls and face to face). Take notes and manage next steps
• Assist in internal meetings with the MD and represent the MD at times of absence in certain meetings. Take note and manage next steps.
• Client contact; confident to contact potential and current MD clients by telephone and email on a daily basis to follow up and advise in accordance with the MD´s requirements.

*Who we're looking for:*

• Experience in account management, or strategic planning teams.
• Sales skills – essential to be a commercial person
• Strong commitment to goals and results.
• Fantastic attention to detail, good communication and interpersonal skills. Positive attitude and good teamwork skills
• Excellent time management and organisation skills, ability to multi-task and prioritize.
• Strong written and verbal communication skills.
• Extensive and advanced experience using power point & excel
• Able to work independently and effectively. Flexible and able to multi-task. Can react well to changing priorities, reorganise work plans and remain focused on the tasks in hand.
• Advanced/Fluent in English

Personal attributes

• This role would suit somebody who is self-motivated, enthusiastic and has a positive attitude to work.
• We offer a collaborative, creative environment where no two days are the same, so being able to adapt and accommodate is key to being successful in this position.
• Excellent interpersonal and communication skills.

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a 'world within the world' that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply