Information Technology Manager

OverviewJoin to apply for the Information Technology Manager role at LEDN.Ledn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future.We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries around the world.Through our products & services, we can make a difference in the lives and futures of our clients - in real terms.Our team at Ledn is a passionate group of individuals from diverse backgrounds with a shared conviction that digital assets can democratize access to the global economy.Core values: act with integrity always, own it, have a passion for progress, and lead with empathy.We are building, innovating and transforming financial services, and we invite you to join us.The OpportunityWe are looking for an experienced IT Manager to join the Cybersecurity/IT Engineering team as a full-time leader.The ideal candidate is comfortable wearing many hats, including supporting end users, managing endpoints, automating identity and access management, and administering cloud-based IT systems and tools.The right person is passionate about automation, scripting, and building infrastructure as code, while also helping end users.You will contribute to the design, implementation and management of our growing corporate cloud-first infrastructure and networks.You will work with a fast-moving, security-first environment and collaborate with Cybersecurity/IT peers and key stakeholder teams including Customer Success, Marketing, Engineering and HR.This role reports to the Director of IT.ResponsibilitiesBe the first line of support for employees; own support channels and provide outstanding assistance via Slack, Jira, and other tools.Troubleshoot and manage macOS in an enterprise environment; troubleshoot using terminal and related workflows.Procure and deliver technology equipment; manage onboarding for new employees and offboarding for departing employees.Design, test, build, and document programs, policies, and tools; contribute improvements to the knowledge base.Manage SaaS applications (Google Workspace, Slack, Jamf Pro, Jamf Protect, Jamf Connect, Okta, Jira, etc.).Manage Mac endpoint and mobile device management tools (MDM/EMM, Jamf, etc.).Own and improve IDP and SSO tools (GSuite, Okta, etc.).Document solutions, craft help articles, and automate routine tasks.Handle incidents and issues through to resolution; prioritize help desk tickets and balance workloads.Work on projects in sprints with Jira; apply agile methods and align work to team and company goals.Set and pursue objectives and key results with minimal direction.What You Bring To Ledn7+ years in SaaS systems administration: Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite.Ability to create automations using bash, zsh, Python, etc.Experience with open source tooling (e.g., Nudge, CIS Benchmark scripts, SplashBuddy, Munki).Ability to integrate SSO into Okta and create workflows in Okta; API integration experience.Remote support experience across multiple countries/time zones; hardware shipping and customs familiarity.Strong communication skills across media; clear, friendly, concise writing; culturally aware.Commitment to security (understanding of PGP) and networking fundamentals (TCP/IP, DNS, DHCP, VLANs, routing/switching).Methodical troubleshooting aligned with OSI model; strong self-management and prioritization skills.Ability to work in ambiguity and drive projects across multiple teams.Nice To HavesSome familiarity with AWS; no certifications required.Experience with GAM and command-line efficiency improvements.Jamf, Okta, Google Workspace certifications.Culture FitLeadership mindset suitable for startup/tech environments; adaptable, resilient, and able to navigate ambiguity in a high-growth setting.Builder's mindset to create, iterate, and scale IT practices.Collaborative and empathetic partner across functions and cultures.Integrity and accountability in handling confidential information across diverse contexts; experience working remotely.A Taste Of What We ProvideGrowth opportunities with a comprehensive rewards package starting on day one.Competitive PTO and ownership in the company through equity.Remote-friendly policy: work remotely anywhere in the world for up to 180 days (subject to restrictions).A purpose-driven career with barriers removed so you love what you do.We are an equal opportunity employer and value inclusivity and diversity.For accommodation requests throughout all stages of the recruitment process, please email Ledn team with details.Ledn is a remote-first, global team spanning North America, Latin America, South Africa and Europe.Please note, due to high application volume, only qualified applicants will be contacted.Shortlisted candidates may be asked to submit a short video response; we may review publicly available social media activity relevant to the role.No agencies or recruiters, please.We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustries: RetailReferrals increase your chances of interviewing at LEDN by 2x.Get notified about new Information Technology Manager jobs in Extrema, Minas Gerais, Brazil.#J-*****-Ljbffr