Capital Equipment Business Manager

**Work mode**:Hybrid**Onsite Location(s)**:São Paulo, SP, Brazil**Additional Locations**: Mexico-DF-Benito Juárez; Brazil-SP-São Paulo**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**
- At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges.
With access to the latest tools, information and training, we'll help you in advancing your skills and career.
Here, you'll be supported in progressing - whatever your ambitions.
**Purpose statement**
The Latam Capital Equipment role is responsible for the design of a regional strategy for End-to-End Capital Equipment business development in support of current and future BSC equipment offerings worldwide.
It has management responsibility for Service Marketing, Technical Support, Customer Service, Field Service, Service Operations, Service Engineering, and External Equipment Operations organizations.
This position will be responsible for establishing and implementing a strategic approach to the management, marketing, control, and direction of equipment service and developing other service revenue opportunities as a customer-centric business operation.
Works collaboratively with divisional, regional, and functional management and drives continuous improvement activities across the Region.
Will also work closely with channel partners across the region to identify potential business transformations to support the capital equipment strategy.
**Experience.
Requirements and Competencies**:
- Preferred career degree in Industrial Engineering, Business Administration, Marketing, or related.
MBA is desirable.
- Works on issues of large and diverse scope where analysis of situations or data requires expert knowledge of the area of expertise and an in-depth understanding of organizational objectives.
- Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.
- Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
- High attention to detail is a must.
- Excellent written and verbal communication skills.
- Advanced English spoken and written.
- Spanish and Portuguese are a must.
- Nice to have Salesforce, SAP, and tableau experience.
- Nice to have a proven track record in developing XaaS strategy.
**Key Responsibilities**
- Design and lead the execution of a profitable regional Capital Equipment business strategy.
Build a profitable regional-country level service model by expanding service revenue and effectively managing cost _structure._
- May lead a team and/or will influence sales, marketing, Distributor Business Managers, and technical teams across the region to co-design and execute a comprehensive end-to-end business strategy for Capital Equipment.
- Align efforts with corporate objectives and act as liaison to advocate and communicate overall strategy across the Region.
- Develop a commercial go-to-market strategy for Capital Equipment per country and division.
- Develop a regional and by-country service and warranty strategy
- Explore potential channel partner business model transformations for Capital Equipment like call centers for service, capital equipment servicing, renewable warranties, and maintenance services.
- Champion improvements in business processes to increase the effectiveness of their implementation across the organization.
- Work with international counterparts to establish the framework for global service operations and drive best-practice sharing.
- Establish structure, processes, and procedures to assure comprehensive quality system compliance across the organization.
- Continually evaluate, improve, and implement changes to assure customer-centric cross-business unit focus.
- Create a balanced performance environment addressing customer satisfaction, employee satisfaction, and achievement of productivity and revenue-expense goals.
- Work with divisional marketing management to develop service marketing offerings and programs to increase customer coverage and associated revenue opportunities.
**Quality System Requirements**
All actions demonstrate a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all other documented quality processes and procedures.
**For those individuals that supervise others, the following statements are applicable**:
- Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
- Establishes and promotes a work environment that supports the Quality Policy and Quality System.
**Management Requirements**
- May lead a group or team of employees in the achievement of organizational goals.
Guide, coach, direct, and develop direct reports, and if applicable, dri