Information Technology Manager

Há 7 dias

Manaus, Brasil Ledn Tempo inteiro

OverviewLedn is seeking an experienced Information Technology Manager to join the Cybersecurity/IT Engineering team as a full-time Manager of IT.The role is customer-facing, supports end users, manages endpoints, automates identity and access management, and administers cloud-based IT systems and tools.The ideal candidate has success in security-first, rapidly growing environments and is passionate about automation and infrastructure as code.ResponsibilitiesProvide first-line support to employees via channels like Slack and Jira; own the end-user experience.Procure and deliver technology equipment; manage onboarding and offboarding of employees.Design, test, build, document programs, policies, and tooling; contribute improvements to knowledge base.Support and manage SaaS applications: Google Workspace, Slack, Jamf Pro/Protect/Connect, Okta, Jira, etc.Manage Mac endpoints and mobile device management tools (MDM/EMM, Jamf).Own and improve IDP and SSO tools (GSuite, Okta).Document solutions, write help articles, and automate routine tasks.Manage, respond to, and resolve incidents; prioritize help-desk tickets; participate in projects over sprints (agile).Set and pursue objectives and key results aligned with team and company goals.Qualifications7+ years in SaaS systems administration: Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite.Ability to create automations using bash, zsh, python; experience with open-source tools.Experience integrating SSO (Okta) and working with APIs and cross-system integrations.Remote support experience across multiple countries/time zones; hardware logistics knowledge.Exceptional written and verbal communication; ability to explain complex concepts clearly and empathetically.Strong knowledge of networking fundamentals and OSI model; troubleshooting skills; self-management and cross-team collaboration.Nice to HaveFamiliarity with AWS; experience with GAM and command-line interfaces; Jamf/Okta/Google Workspace certifications.Culture and BenefitsWe offer a comprehensive total rewards package, remote-friendly policy up to 180 days, and equity opportunities.Ledn is an equal opportunity employer committed to inclusivity and diversity.Applicants may contact for accommodation requests; we will address confidentially.We are remote-first and global.Employment detailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Information TechnologyIndustries: Retail#J-*****-Ljbffr

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