Customer Experience Representative

1 dia atrás


Belo Horizonte, Brasil Bebeecustomer Tempo inteiro

Delivering exceptional customer service is at the heart of this role.We're looking for a skilled professional to join our team as a Customer Specialist, providing top-notch support and ensuring customer satisfaction.This full-time remote position involves handling customer inquiries via live chat, email, and WhatsApp, accurately documenting feedback for further analysis, and staying informed about application feature changes to understand user pain points.Key responsibilities include:Providing high-quality support to customers through various channelsDocumenting customer feedback to inform product developmentStaying up-to-date on application feature changes to address customer concerns effectivelyThe ideal candidate will possess:Excellent communication skills in English and SpanishExperience in customer satisfaction and support rolesStrong interpersonal skills and problem-solving abilitiesAttention to detail and comfort with technology



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