Information Technology Manager

OverviewJoin to apply for the Information Technology Manager role at LEDN.Ledn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future.We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries.The core values are: act with integrity always, own it, have a passion for progress, and lead with empathy.Ledn is a remote-first, globally distributed team.The Opportunity: We are looking for an experienced engineer to join the Cybersecurity/IT Engineering team as a full-time Manager of IT.The role involves supporting end users, managing endpoints, automating identity and access management, and administering cloud-based IT systems and tools.A successful candidate will have demonstrated success in similar roles within rapidly growing, security-first environments.The right person is passionate about automation, scripting, and building infrastructure as code, and enjoys helping end users.ResponsibilitiesParticipate in the design, implementation and management of a cloud-first corporate infrastructure and networks.Provide exceptional end-user support via tools like Slack and Jira; be the first point of contact for employees.Procure and deliver technology equipment; own onboarding and offboarding experiences.Design, test, build, and document programs, policies and tools; contribute improvements to knowledge bases.Support and manage SaaS applications (Google Workspace, Slack, Jamf Pro/Protect/Connect, Okta, Jira, etc.)Manage Mac endpoints and mobile device management tools (MDM/EMM/Jamf).Manage identity and access (IDP/SSO) integrations (GSuite, Okta, etc.); write solutions and automation to reduce busywork.Detail solutions, craft help articles, and automate workflows; manage incidents and prioritise tickets.Work on projects over sprints; document progress in Jira and align with team and company goals.What You Bring7+ years in SaaS systems administration (Jamf Pro, Google Workspace, Okta, Slack, Jira, NetSuite).Ability to create automations using Bash, Zsh, Python, etc.; familiarity with open-source tools (Nudge, CIS Benchmark scripts, SplashBuddy, Munki, etc.).Experience integrating SSO into Okta and building workflows; API integration between systems.Remote support experience across multiple countries/time zones; capable of shipping/receiving hardware and handling customs.Excellent communication skills; ability to write clearly in tickets, emails and Slack.Strong understanding of networking fundamentals and OSI troubleshooting; able to self-manage and scope projects across teams.Nice to HaveFamiliarity with AWS; experience with GAM and command-line interfaces to streamline tasks.Jamf/Okta/Google Workspace certifications; exposure to remote IT leadership in high-growth environments.Culture & BenefitsCulture fit: leadership in a startup/tech environment with a focus on integrity, accountability and collaboration.Equity via company ownership; remote work up to 180 days globally (restrictions apply).Comprehensive total rewards package and competitive PTO.Commitment to inclusivity and equal opportunity employment; accommodations available during recruitment.Employment DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Information TechnologyIndustries: RetailWe are a global, remote-first team; only applicants who qualify will be contacted due to high volume.No agencies or recruiters please.We do not accept unsolicited agency resumes.Location note: Rio do Sul, Santa Catarina, Brazil region.#J-*****-Ljbffr