Customer Service Representative
Há 3 dias
Position: Customer Service RepresentativeWork Location: CampinasWork Model: HybridMain Activities:Establish open communication with customers and the field team to ensure any changes or impacts on customer expectations are communicated in a timely manner.Provide support and take ownership of concerns, resolving them according to Key Performance Indicators (KPIs), and when necessary, coordinate activities with other departments to ensure complete customer satisfaction.Address customer concerns with an ownership mindset to identify root causes and communicate with key stakeholders to prevent similar issues.Key Responsibilities:Serve as the primary point of contact for the Sales Team regarding all matters related to the order and distribution process.Process orders promptly and record any special instructions.Provide accurate and timely daily reports to ensure the order-to-cash process is fulfilled.Actively participate in relevant meetings to identify ways to improve service for internal and external customers.Technical Requirements:Fluency in English with excellent written and verbal communication skills.High school diploma or equivalent; college degree and/or bachelor's degree preferred.Over 5 years of relevant professional experience in Customer Service and/or Account Management preferred.Computer proficiency (SAP, Salesforce, Microsoft Office, Gmail, and Google Docs).Ability to be punctual and work full shifts.Access to high-speed internet for occasional remote work.Ability to work on local holidays to support North American business operations.Behavioral Requirements:ProactivityAssertive communicationOrganization and disciplineEthical conduct and integritAbout SolenisWe are a chemical company committed to solving complex challenges in water treatment, process improvement, and hygiene for customers in the consumer, industrial, institutional, food and beverage, and pool and spa water markets.We do this through people, expertise, and technology.We are a global leader in the production and application of specialty chemicals, focused on delivering sustainable solutions for water-intensive industries, including the consumer, industrial, institutional, food and beverage, and pool and spa water markets.Our mission is to be a trusted partner and deliver value by solving operational and sustainability challenges with the right people, the right expertise, and the right technology—offering solutions that help preserve natural resources and promote cleaner and safer environments.At Solenis, you'll find an excellent work environment with autonomy, challenges, and growth opportunities.We value diversity and are continuously working to become a more diverse and inclusive company every day, which is reflected in our recruitment processes.We emphasize that everyone is welcome, regardless of gender, race, sexual orientation, gender identity, age, disability, or any other characteristic.The selected candidate must demonstrate exemplary work ethics and high standards of integrity.Come be part of the Solenis team
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Customer Service Representative
2 semanas atrás
Campinas, Brasil Solenis Tempo inteiroPosição: Customer Service Representative (BackOffice)Localidade de trabalho: Campinas/SPModelo de trabalho: HÍBRIDO (Remoto + 6 vezes ao mês no Escritório)Principais AtividadesO Customer Service Representative – Backoffice é um cargo voltado para o relacionamento com clientes, sendo o principal ponto de contato tanto para as equipes internas quanto...
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Customer Service Representative
Há 3 dias
Campinas, Brasil Solenis Tempo inteiroPosição: Customer Service Representative (BackOffice)Localidade de trabalho: Campinas/SPModelo de trabalho: HÍBRIDO (Remoto + 6 vezes ao mês no Escritório)Principais atividades:O Customer Service Representative – Backoffice é um cargo voltado para o relacionamento com clientes, sendo o principal ponto de contato tanto para as equipes internas quanto...
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Customer Service Representative
2 semanas atrás
Campinas, São Paulo, Brasil People Human Resources Tempo inteiro R$40.000 - R$60.000 por anoEstamos em busca de um(a) Customer Service Representative para atuar em uma empresa multinacional do setor químico. O(a) profissional será responsável pelo processamento e acompanhamento de pedidos para clientes da América do Norte (EUA, Canadá e Havaí), garantindo a excelência no atendimento e a integração com áreas internas para solução de...
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Customer service representative
Há 20 horas
Campinas, Brasil Netvagas Tempo inteiroEstamos em busca de um(a) Customer Service Representative para atuar em uma empresa multinacional do setor químico. O(a) profissional será responsável pelo processamento e acompanhamento de pedidos para clientes da América do Norte (EUA, Canadá e Havaí), garantindo a excelência no atendimento e a integração com áreas internas para solução de...
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Customer Service Representative
2 semanas atrás
Campinas, São Paulo, Brasil Solenis Tempo inteiro R$40.000 - R$60.000 por anoPosition: Customer Service RepresentativeWork Location: CampinasWork Model: HybridMain Activities:Establish open communication with customers and the field team to ensure any changes or impacts on customer expectations are communicated in a timely manner.Provide support and take ownership of concerns, resolving them according to Key Performance Indicators...
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Customer Service Representative
2 semanas atrás
Campinas, São Paulo, Brasil Solenis Tempo inteiro R$30.000 - R$60.000 por anoPosition: Customer Service RepresentativeWork Location: CampinasWork Model: HybridMain Activities:Establish open communication with customers and the field team to ensure any changes or impacts on customer expectations are communicated in a timely manner.Provide support and take ownership of concerns, resolving them according to Key Performance Indicators...
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Customer service representative backoffice
3 semanas atrás
Campinas, Brasil Netvagas Tempo inteiroEstamos em busca de um(a) Customer Service Representative para atuar em uma empresa multinacional do setor químico. O(a) profissional será responsável pelo processamento e acompanhamento de pedidos para clientes da América do Norte (EUA, Canadá e Havaí), garantindo a excelência no atendimento e a integração com áreas internas para solução de...
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Customer service representative
Há 5 dias
CAMPINAS, Brasil People Human Resources Tempo inteiroEstamos em busca de um(a) Customer Service Representative para atuar em uma empresa multinacional do setor químico. O(a) profissional será responsável pelo processamento e acompanhamento de pedidos para clientes da América do Norte (EUA, Canadá e Havaí), garantindo a excelência no atendimento e a integração com áreas internas para solução de...
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Customer Service Representative
Há 4 dias
Campinas, São Paulo, Brasil Solenis Tempo inteiro R$4.000 - R$8.000 por anoPosição: Customer Service Representative (BackOffice)Localidade de trabalho: Campinas/SPModelo de trabalho: HÍBRIDO (Remoto + 6 vezes ao mês no Escritório)Principais atividades:O Customer Service Representative – Backoffice é um cargo voltado para o relacionamento com clientes, sendo o principal ponto de contato tanto para as equipes internas quanto...
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Customer Service Representative
Há 4 dias
Campinas, São Paulo, Brasil Solenis Tempo inteiro R$90.000 - R$120.000 por anoPosição: Customer Service Representative (BackOffice)Localidade de trabalho: Campinas/SPModelo de trabalho: HÍBRIDO (Remoto + 6 vezes ao mês no Escritório)Principais AtividadesO Customer Service Representative – Backoffice é um cargo voltado para o relacionamento com clientes, sendo o principal ponto de contato tanto para as equipes internas quanto...
