Customer Experience Coordinator

Há 3 dias

Fortaleza, Brasil Bebeecustomerexperience Tempo inteiro

Job Overview We are seeking a skilled Customer Experience Coordinator to join our team.This individual will be responsible for providing exceptional customer service, ensuring seamless communication with customers and vendors, and resolving any issues that may arise.Main Responsibilities Customer Engagement: Respond promptly and professionally to customer inquiries via phone, email, chat, and carts.Vendor Coordination: Liaise between customers and vendors to ensure accurate quotes, efficient transactions, and timely deliveries.Order Support: Guide customers through the rental process from inquiry to confirmation, providing clear information and empathetic assistance.Issue Resolution: Identify and troubleshoot customer or vendor concerns, escalating when necessary.CRM Management: Accurately log and track all customer activity in HubSpot.Collaboration: Work closely with the RevOps and Customer Success teams to streamline workflows and enhance customer satisfaction.Feedback Loop: Gather customer and vendor feedback to improve processes and optimize the overall platform experience.Key Qualifications Excellent communication and interpersonal skills Ability to work independently and as part of a team Strong problem-solving and analytical skills Familiarity with CRM software and workflow management Benefits As a valued member of our team, you can expect a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.About Us We are a forward-thinking organization dedicated to delivering exceptional customer experiences.We value innovation, collaboration, and continuous improvement.

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    Fortaleza, Brasil Bebeeambassador Tempo inteiro

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    Fortaleza, Brasil Meu tudo Tempo inteiro

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