Customer Success Partner Senior Advisor

4 semanas atrás


São Paulo, Brasil SAP Tempo inteiro

What you’ll do

We are hiring a Customer Success Partner Senior Advisor to join our growing team and guide customers through their journey with the company’s suite of products. The Customer Success department is an integral team within LeanIX, ensuring that our customers are not only retained but are empowered to be successful. 

The ideal candidate will have a passion for IT and be both customer-oriented and collaborative by nature. Customer Success Partner Senior Advisor should have exceptional analytical, consulting, and advisory skills to support our customers in the best way possible as they are the first point of contact for their customer accounts in all aspects. You will take on full responsibility for customer accounts in different lifecycle stages – from onboarding to renewal. Candidates should be willing and able to take on a wide range of daily responsibilities, from data-driven analysis and execution to change management projects. 

This role will work closely with other teams not only within the Customer Success organization but also the opportunity to collaborate with the global sales, marketing, and product development teams. 

Responsible for the retention of Enterprise accounts (B2B) by ensuring continuous communication and relentless support and guidance. 

Ensure a successful and robust onboarding experience for all new Enterprise customers. 

Develop and expand customer accounts by driving product usage and increasing user base in customer accounts. 

Execute consulting projects with your customers. 

Translate customer feedback into product requirements. 

  What you bring

7+ years of experience in an internationally operating consulting company (B2B) for IT Management projects with direct customer interaction in IT organizations 

Solid understanding of IT organizations, development of IT applications and IT operations for Enterprise companies 

Experience in project management and project methods 

2+ years working knowledge with Gainsight or Totango 

Strong computer science fundamentals are preferred. 

Exceptional Portuguese Language skills, English language skills, (Spanish skills a plus), especially technical vocabulary 

LeanIX empowers organizations with transparency around their as-is IT landscape, enabling them to visualize its interconnections, assess its support of business capabilities, and manage its continuous transformation. LeanIX is now an SAP company and this role will ultimately report into the LeanIX organization. Your application information will therefore be shared across SAP and LeanIX recruiting and hiring teams.

#LeanIX



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