Customer Support Engineer

4 semanas atrás

São Paulo, Brasil Edenmed Tempo inteiro

Ubicación: Híbrido *Exclusivamente para ciudad de São Paulo, SP - Brasil. Modalidad: Tiempo completo Sobre EdenEn Eden, estamos transformando la atención médica con soluciones de IA y almacenamiento en la nube para imágenes médicas. Nuestra plataforma permite a hospitales, clínicas y radiólogos acceder a estudios de imagen (PACS) de manera rápida y segura. Customer Support EngineerBuscamos un Customer Support Engineer para garantizar la mejor experiencia técnica a nuestros clientes. Si tienes habilidades en Linux, redes, APIs y AWS , y te motiva trabajar en el sector de healthtech , queremos conocerte Soporte Técnico y TroubleshootingDiagnosticar y resolver problemas en servidores Linux relacionados con nuestra plataforma PACS. Analizar logs de errores y realizar debugging de aplicaciones en la nube. Brindar asistencia técnica a hospitales y clínicas sobre la integración de equipos médicos con nuestro sistema. Identificar y documentar errores en la interfaz web de la plataforma (HTML, CSS, inspección de elementos en el navegador). Gestión de Infraestructura y RedesMonitorear la conectividad y latencia entre hospitales y AWS. Diagnosticar problemas de red usando ping, netstat, traceroute, tcpdump. Configurar VPNs y firewalls para garantizar conexiones seguras. Integraciones y APIsSoporte en la integración de dispositivos médicos mediante APIs REST y protocolos DICOM/HL7 . Pruebas de conectividad con Postman y herramientas similares. Configuración y monitoreo de gateways para el envío de imágenes médicas a la nube. Administración de AWSMonitoreo de almacenamiento en Amazon S3 para imágenes DICOM. Revisión y configuración de accesos en AWS IAM . Soporte en el despliegue de nuevas instancias en EC2 . Atención y Relación con ClientesComunicación clara y efectiva con clientes técnicos y no técnicos. Creación de documentación técnica y guías de resolución de problemas. Colaboración con equipos internos (Desarrollo, Producto, CSM ) para mejorar la plataforma. Disponibilidad para viajar a hospitales para instalaciones e implementaciones. Conocimientos✔️ Conocimientos en redes: TCP/IP, VPNs, DNS, Firewalls . ✔️ Manejo de APIs REST , JSON y herramientas como Postman . ✔️ Familiaridad con AWS (S3, EC2, IAM, API Gateway) . ✔️ Conocimientos en HTML y CSS para resolución de tickets relacionados con la UI. ✔️ Disponibilidad para viajar dentro de Brasil para implementaciones en hospitales. ✔️ Experiencia en protocolos médicos como DICOM, HL7 (deseable ). ✔️ Habilidades de scripting en Bash o Python (deseable ). ✔️ Portugués fluido (oral y escrito). ✔️ Español intermedio/avanzado (para comunicación con el equipo y clientes de LATAM). Beneficios✨ Impactar realmente en la vida de las personas. ✨ Oportunidad de crecimiento en una startup de tecnología en salud en plena expansión y rápido crecimiento. ✨ Modelo de trabajo híbrido, convenio con Uber Business y tarjeta coorporativa de Clara. ✨ Medio día libre en el cumpleaños (también aplica para hijas/os). ✨ Modalidad Contractor Internaciona (pago en dólares + auxilio home office). ¿Te gustaría formar parte del futuro de la tecnología en salud? Postúlate ahora y hagamos historia juntos #J-18808-Ljbffr

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