Customer Support Specialist Trela

2 semanas atrás


São Paulo, São Paulo, Brasil Page Outsourcing Brasil Tempo inteiro
A pessoa de Customer Support tem como principal missão garantir a melhor experiência possível para nossos clientes em nossos canais de suporte. Para isso, tratar cada contato com nossos clientes como único, colocando-os sempre no centro do nosso negócio, é essencial
**Responsabilidades e atribuições**
Algumas das principais atividades do seu dia-a-dia incluem:
Receber, entender e endereçar os problemas e solicitações dos clientes
Ter atenção no dia-a-dia para levantar possíveis dores e endereçá-las com times responsáveis
- Mostrar proatividade para investigar e solucionar problemas apresentados
- Enxergar cada atendimento como uma oportunidade para identificar possíveis melhorias nos processos e/ou produto
**Requisitos e qualificações**
***Estamos procurando pessoas que são**:
- Excelentes em comunicação verbal e escrita na língua portuguesa
- Apaixonadas por atendimento ao cliente e tecnologia
- Apaixonadas por desafio e com muita vontade de fazer parte de uma startup em construção
- Muito empáticas e que tenham foco total nos clientes
- Proativas e com postura de dono para crescer junto com a Trela
- Solucionadoras de problemas por natureza
- Capazes de dar e receber feedbacks construtivos de uma perspectiva de atendimento ao cliente
- Capazes de realizar múltiplas tarefas simultaneamente
- Extremamente atentas aos detalhes
**Informações adicionais**
- Vale-Refeição
- Assistência Médica
- Plano Odontológico
- Seguro de Vida
- Vale Transporte
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