Escalation manager
3 semanas atrás
Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description Your Career The Escalation Manager position is a strategic, high-visibility role that provides the highest level of escalation for customer issues that are jeopardizing the Palo Alto Networks business relationship and/or sales opportunities with key customers. The Escalation Manager will lead and manage the resolution of customers' critical issues by forming and leading an interdepartmental, cross-functional, and geographically dispersed Palo Alto Networks virtual team which are formed based on the customer and escalation needs. In leading the virtual team, the escalations Manager will liaise with and work across various Palo Alto Networks functional organizations and business units, and with all levels of the company; from Support, Sales, Product management, and development engineers to management and corporate executives. Your Impact Escalation Leadership Ownership for driving progress and resolution of customers' critical issues Drive clear intake, scope, priority, exit criteria and end to end process to achieve streamlined escalation resolution Drive global consistency across portfolio and customers Maintain and improve procedures for customer and field personnel for escalation handling Handle direct customer leadership and technical audiences as appropriate Expedite Resolution Engage and lead cross-functional and geographically dispersed teams in the development and execution of action plans to address critical situations Strong ability to influence and be effective at assigning tasks and responsibilities to successfully achieve all key objectives of the critical
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Escalation manager
Há 4 dias
Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...
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Escalation manager
4 semanas atrás
Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking...
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Escalation Manager
3 semanas atrás
Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
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Escalation Manager
3 semanas atrás
Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking...
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Escalation manager
3 semanas atrás
Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking...
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Escalation Manager
Há 16 horas
Índio do Brasil Palo Alto Networks Tempo inteiroOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...
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Innovation Manager Intern F/H
3 semanas atrás
Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking...
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Service desk manager
2 semanas atrás
Brasil HCLTech Tempo inteiroResponsibilities:As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development. Your main activities will include:Strategic management of the Service Desk operationActing as an escalation pointResource planning and...
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Soc - security operations manager
1 semana atrás
Brasil Keeta Tempo inteiroJob Responsibilities:• Manage a team of shift-based operators (24/7), ensuring performance, process compliance, and full operational coverage. • Recruit, train, and develop SOC operators, maintaining high standards of competence and operational discipline. • Supervise monitoring of security cameras, alarms and access control systems, ensuring rapid...
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Technical Delivery Manager
Há 16 horas
Índio do Brasil Upstart AEC Tempo inteiroWe are seeking a Technical Delivery Manager to lead delivery excellence and drive technical success across assigned client engagements. This senior leadership role combines engineering management expertise with strategic delivery oversight. The Technical Delivery Manager works in close partnership with Customer Success Managers: the TDM owns technical...
