Information Technology Manager

Overview Join to apply for the Information Technology Manager role at LEDN . Ledn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future. We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries around the world. Ledn’s team is a passionate group of individuals from diverse backgrounds, with a shared conviction that digital assets can democratize access to the global economy and Ledn’s products and services can play a critical role in doing so. Our core values are: act with integrity always, own it, have a passion for progress, and lead with empathy. We are an equal opportunity employment organization and pride ourselves on inclusivity, diversity, and the success that comes from diversity. You may reach out to the Ledn team by emailing ****** for accommodation requests throughout all stages of the recruitment process. Requests will be addressed confidentially. The Opportunity We are looking for an experienced engineer to join the Cybersecurity/IT Engineering team as a full time Manager of IT. The ideal candidate is comfortable wearing many different hats including supporting end users, managing endpoints, automating identity and access management, and administering cloud-based IT systems and tools. A successful candidate will have demonstrated previous success in similar roles in rapidly growing, security-first environments. The right person is passionate about automation, scripting, and building infrastructure as code. You will be a participant in the design, implementation and management of our growing corporate cloud first infrastructure and networks. You will have a passion for innovation and creative problem solving, as well as be adaptable to the ever-changing landscape of the corporate infrastructure environment. This role will report to the Director of IT. Responsibilities You will be customer-facing, the first line of support; you own support, and you are passionate about providing an outstanding support experience to our employees — via Slack, Jira, etc. We’re all Mac. You are a pro at troubleshooting, using the terminal, and making macOS work in the enterprise. You will be responsible for procuring and delivering technology equipment. You will own the experience of tech onboarding of all new employees as well as tech retrieval of all outgoing employees. You’ll design, test, build, and document programs and policies and tools, and contribute improvements to existing knowledge with your experience and background. You’ll support and manage SaaS applications — Google Workspace (GSuite), Slack, Jamf Pro, Jamf Protect, Jamf Connect, Okta, Jira, etc. You will work with and manage Mac endpoint and mobile device management tools — MDM, EMM, Jamf, etc. You'll own and contribute to improvements on IDP and SSO tools (GSuite, Okta, etc.). You’ll detail your solutions, craft help articles and automate busywork. Manage, respond to, and fix critical incidents and issues as needed, through to completion. You’ll juggle help desk tickets and prioritize them. You’ll work on projects over sprints, and detail your work in Jira (agile methods and sprints). You’ll set and work to your own objective and key results with minimal direction, and align them to team and company goals. What You Bring to Ledn 7+ years in SaaS systems administration: Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite. Ability to create automations using bash, zsh, python, etc. Ability to utilize open source tools such as Nudge, CIS Benchmark scripts, SplashBuddy, Munki, etc. You are able to integrate SSO into Okta, create workflows in Okta. You know how to work with APIs, and integrate one system to another. You’ve provided remote support to people in multiple countries, across time zones, and you’re familiar with shipping and receiving hardware and customs. Unusually great communication skills across all media — you can make your ideas clear, and you can help people who might be frustrated or time poor without losing your cool. You write very well, whether it’s in tickets, email or Slack. You write in a clear, friendly, and concise manner, and are sensitive to different cultures. A desire to provide a magical experience for others — when they win, you win. You take security seriously, and you know what PGP is. You understand networking fundamentals and basic troubleshooting — TCP/IP, DNS, DHCP, VLANs, routing and switching. You must be able to competently and demonstrably know the troubleshooting steps and layers of the OSI model — you know how to methodically troubleshoot problems without wasting someone’s time. You can self-manage, and can accurately scope your project, priorities, and work across multiple teams. Nice to Have Some familiarity with AWS and experience with GAM and command-line interfaces. Jamf certifications, Okta certifications, Google Workspace certifications. Culture Fit: We look for a leader who thrives in startup/tech environments and embodies our values. What We Provide Comprehensive, best-in-class total rewards package that starts on your first day, including a competitive PTO package and ownership in the company. Through shared equity, Ledn employees are stakeholders in the company and the future of the digital economy. We offer remote work flexibility up to 180 days per year (subject to restrictions). A career with purpose and opportunities for growth. We remove barriers so you love what you do. Working Environment Ledn is global and remote-first. Our people span North America, Latin America, South Africa and Europe. Shortlisted candidates may be asked to submit a short video response and we may review publicly available social media activity relevant to the role. No agencies or recruiters please. We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr