Information Technology Manager

Information Technology Manager at LEDNLEDN is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future.We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries around the world.Through our products & services, we can make a difference in the lives and futures of our clients - in real terms.Our team at Ledn is a passionate group of individuals from diverse backgrounds.What we all have in common is an unshakeable conviction that digital assets can democratize access to the global economy and Ledn's suite of products & services can play a critical role in doing so.The core values that guide us are: act with integrity always, own it, have a passion for progress, and lead with empathy.Combining these values with our conviction make Ledn an unstoppable force in changing the world for the better.Come join us as we build, innovate and revolutionize financial servicesOpportunityWe are looking for an experienced engineer to join the Cybersecurity/IT Engineering team as a full time Manager of IT.The ideal candidate is comfortable wearing many different hats including supporting end users, managing endpoints, automating identity and access management, and administering cloud-based IT systems and tools.A successful candidate will have demonstrated previous success in similar role(s) in rapidly growing, security-first environments.The right person is passionate about automation, scripting, and building infrastructure as code.But, just as passionate about helping end users who are in need of help.You will be a participant in the design, implementation and management of our growing corporate cloud first infrastructure and networks.You will have a passion for innovation and creative problem solving, as well as be adaptable to the ever-changing landscape of the corporate infrastructure environment.You will need to be a highly motivated, dependable and an experienced technologist who shares our passion and wants to be a part of a fast moving and highly execution-oriented team.You will work closely with your Cybersecurity/IT peers and key stakeholder teams, including, but not limited to, Customer Success, Marketing, Engineering and HR.The ideal candidate is an excellent communicator and fast learner who is looking for a supportive environment to continue to grow their IT skills and expertise.This role will report to the Director of IT.About the RoleYou will be customer-facing, and the first line of support; you own support, and you are passionate about providing an outstanding support experience to our employees — via Slack, Jira, etc.We're all Mac.You are a pro at troubleshooting, using the terminal, and making macOS work in the enterprise.You will be responsible for procuring and delivering technology equipment.You will own the experience of tech onboarding of all new employees as well as tech retrieval of all outgoing employees.You'll design, test, build, and document programs and policies and tools, and contribute improvements to existing knowledge with your experience and background.You'll support and manage SaaS applications — Google Workspace (GSuite), Slack, Jamf Pro, Jamf Protect, Jamf Connect, Okta, Jira, etc.You will work with and manage Mac endpoint and mobile device management tools — MDM, EMM, Jamf, etc.You'll own and contribute to improvements on IDP and SSO tools (GSuite, Okta, etc.)You'll detail your solutions, craft help articles and automate busywork.Manage, respond to, and fix critical incidents and issues as needed, through to completion.You're comfortable juggling help desk tickets and can effectively prioritise them.You'll work on projects over sprints, and detail your work in tools like Jira (you're experienced with agile methods and sprints).You'll set and work to your own objective and key results with minimal direction, and can align them to the team and the company goals.What You Bring to Ledn7+ years in SaaS systems administration: Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite.Ability to create automations using bash, zsh, python, etc.Ability to utilise open source tools such as Nudge, CIS Benchmark scripts, SplashBuddy, Munki, etc.Ability to integrate SSO into Okta, create workflows in Okta.Knowledge of working with APIs and integrating systems.Remote support experience to people in multiple countries and time zones; familiar with shipping and receiving hardware and customs.Excellent communication skills across all media; can help people who might be frustrated or time-poor without losing your cool.Writing skills in tickets, email or Slack.Clear, friendly, and concise writing style; sensitive to different cultures.A desire to provide a magical experience for others — when they win, you win.Knowledge of PGP and commitment to security.Understanding of networking fundamentals and basic troubleshooting: TCP/IP, DNS, DHCP, VLANs, routing and switching.Ability to troubleshoot according to OSI model layers methodically.Self-management and ability to scope projects, priorities, and work across multiple teams.Strong organisational and task-management skills.Comfortable dealing with ambiguity and making decisions without all the data.Nice to HavesSome familiarity with AWS (experience with these environments).No certifications required.Experience using tools like GAM and command-line interfaces to reduce effort.Jamf certifications, Okta certifications, Google Workspace certifications.Culture FitWe're looking for more than just operational excellence — we want a leader who thrives in the startup or tech environment and embodies our values.The ideal candidate will: have a passion for progress by being adaptable and resilient, comfortable navigating ambiguity in a high-growth, fast-paced environment.Have a builder's mindset, excited to create, iterate, and scale IT practices.Be a collaborative partner, able to influence across functions and cultures with empathy and clarity.Demonstrate integrity and accountability, especially in managing confidential information across diverse legal and cultural contexts.Have worked in a remote environment before.Taste of What We ProvideAs one of the world's leading digital asset companies, we provide tremendous growth opportunities.Comprehensive, best-in-class total rewards package that starts on your first dayCompetitive PTO package that ensures you have the time off you deserve.Ownership in the company.Through shared equity, Ledn employees are stakeholders in the company and the future of the digital economy.Opportunity to work remotely anywhere in the world for up to 180 days (subject to restrictions).A career that provides you with purpose in your job.We remove barriers so you love what you do.Equal Opportunity StatementWe are an equal opportunity employment organization and pride ourselves on inclusivity, diversity, and the success that comes from diversity.You may reach out to the Ledn team by emailing ****** for accommodation requests throughout all stages of the recruitment process.Requests will be addressed confidentially.Selection ProcessOur Ledn team is truly global in nature with our people spanning across North America, Latin America, South Africa and Europe.We are a remote first environment.Please note, due to the high volume of applications, only those applicants that qualify will be contacted.As part of our selection process, shortlisted candidates may be asked to submit a short video response and we may review publicly available social media activity relevant to the role.No agencies or recruiters please.We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesRetail#J-*****-Ljbffr