Logistics Customer Service
4 semanas atrás
SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology for a smarter, future-ready industry. Founded in 2012, SHEIN has more than 16,000 employees operating from offices around the world and continues to expand operations globally. Join SHEIN and be the future
CAREERS AT SHEIN
We Commit to Inclusion
We are committed to creating an inclusive work environment that enables us to tap into our diversity of strengths and unlock our collective potential through the work that we do. Employees benefit from working in a dynamic, global business that is leading the way in innovation by encouraging creativity and disruption to ensure that we are evolving the business for the better.
We Empower Talents with Diverse Careers
At SHEIN, we empower talent to excel with regular opportunities to elevate their career in their respective fields. As a dynamic business, we support internal mobility, diverse career pathways, and recognition of success and contribution in a variety of meaningful ways.
We Engage with Global Cultures
SHEIN has over 20 offices worldwide, providing talent with many opportunities to collaborate with colleagues around the world. Perspective sharing and leveraging cultural differences is one of our core strengths as we work on many exciting projects and draw insights from industry-leading experience.
ABOUT THE ROLE
The agent will be responsible for providing support to all our sellers on the SHEIN platform by answering inquiries via telephone, addressing their complaints, and collaborating with 3PL to find solutions. The person will also work with different stakeholders to ensure success in the sellers' logistics process.
This position will operate according to the service process standards, proactively contact logistics providers to resolve fulfillment issues between local sellers and logistics providers, accurately determine responsibilities for problems, and enhance the seller fulfillment experience.
Responsibilities:
- Listen to local sellers' demands, quickly identify issues, and refer to service processes and standards through phone calls, instant messaging, etc., to solve problems accurately and assign responsibilities.
- Take proactive measures to handle and follow up on local sellers' abnormal logistics and fulfillment orders, ensuring the team achieves work objectives.
- Analyze the needs of local sellers and logistics providers, identify business process issues and areas for improvement, propose optimization suggestions, and drive improvement initiatives.
- Collect, analyze, and interpret operational logistics data to identify areas for improvement and optimize seller support processes.
- Identify and implement improvements in seller support processes based on data insights and seller feedback.
Qualifications:
- Bachelor's degree or above. High school graduates must have at least 2-3 years of experience in logistics or customer service, with a focus on data-driven decision-making.
- Strong comprehension and service abilities.
- Good teamwork and collaboration skills.
- Willingness to work on a rotating shift schedule.
- English is a must; Mandarin is a plus.
- Strong ability to analyze logistics and operational data using tools like Excel.
At SHEIN, we believe that diversity is the force that drives innovation. We are committed to creating an environment where all voices are heard, valued, and respected. All our vacancies are inclusive for people with disabilities, women, black people, the LGBTQIAPN+ community, and all types of diversity.
#J-18808-Ljbffr-
Gerente de Logistica e Customer Service
6 meses atrás
Sao Paulo, Brasil HAYS Tempo inteiroGerente, Logística, Customer Service, Industria Multinacional. **Sua nova empresa** Indústria Multinacional, líder do segmento em que atua, localizada na grande São Paulo. **Sua nova posição** Reportando-se ao Head de Operações, como Gerente de Logística e Customer service, você será responsável pela gestão de transportes, gestão do operador...
-
Customer Service Representative
Há 1 mês
São Paulo, São Paulo, Brasil Mondelez International Tempo inteiroJob Description:Join Mondelez International in Delivering Exceptional Customer Service:We are seeking a motivated and customer-focused Jr. Customer Service Analyst to join our team in São Paulo/SP. As a key member of our Customer Service & Logistics (CS&L) team, you will play a vital role in driving customer satisfaction and supply chain efficiency.Your Key...
-
Logistics Coordinator
4 semanas atrás
São Paulo, São Paulo, Brasil Ceva Logistics Tempo inteiroWelcome to CEVA LogisticsWe are a global company that provides supply chain solutions to connect people, products, and providers worldwide. Our team is dedicated to delivering exceptional services to our customers, and we are looking for talented individuals to join us in this mission.Key ResponsibilitiesAs a member of our team, you will be responsible for...
-
Customer Service Operations Manager
Há 1 mês
São Paulo, São Paulo, Brasil Colgate Tempo inteiroCustomer Service Operations ManagerAt Colgate, we're committed to delivering exceptional customer experiences. As a Customer Service Operations Manager, you'll play a critical role in ensuring our customers receive the highest level of service. Your responsibilities will include:Overseeing the management of customer orders, ensuring timely and accurate...
-
Customer Service Representative
3 semanas atrás
São Paulo, Brasil FAME SC Consultores en Recursos Humanos Tempo inteiroInternational company is looking for a Customer Service Executive with a total focus on customer satisfaction and customer experience. Location: Sao Paulo, Brazil What we are looking for Education: High school diploma Idioms: Native Portuguese Fluent spoken English is a must (daily conversations and interview in English) Other languages preferred...
-
Coordenador de Customer Service
3 semanas atrás
são paulo, Brasil Lindt & Sprüngli Brasil Tempo inteiroVenha fazer parte da Lindt Brasil!Descubra como é trabalhar para a empresa mundialmente conhecida como nº 1 em Chocolate Premium!Estamos buscando pessoas talentosas para a posição de:Coordenador de Atendimento ao Cliente (CLT /Híbrido)Requisitos:Ensino Superior completo em Administração de Empresas, Logística ou áreas afins;Experiência da área de...
-
Coordenador de Customer Service
3 semanas atrás
São Paulo, Brasil Lindt & Sprüngli Brasil Tempo inteiroVenha fazer parte da Lindt Brasil!Descubra como é trabalhar para a empresa mundialmente conhecida como nº 1 em Chocolate Premium!Estamos buscando pessoas talentosas para a posição de:Coordenador de Atendimento ao Cliente (CLT /Híbrido)Requisitos:Ensino Superior completo em Administração de Empresas, Logística ou áreas afins;Experiência da área de...
-
Customer Journey Service Supervisor
3 meses atrás
São Paulo, Brasil Great Wall Motor Brasil Ltda. Tempo inteiroAbout the job Customer Journey Service Supervisor KEY RESPONSIBILITIES:Create GWM After Sales standard process with the following mind set: "customer satisfaction through a lean and smart process"Implement GWM After Sales process at all dealersCreate sustainability procedures to keep a high level at After Sales operations and customer satisfaction...
-
Customer Service Executive
3 semanas atrás
São Paulo, SP, Brasil CTS Global Supply Chain Solutions Tempo inteiroInternational company is looking for a _**Customer Service Executive**_ with a total focus on customer satisfaction and customer experience. **Location**: Sao Paulo, Brazil (on site position) Live in Sao Paulo is a must **What we are looking for** - This position will be responsible for providing support, ensuring customer satisfaction and enhancing the...
-
Customer Service Analyst
3 semanas atrás
São Paulo, São Paulo, Brasil Baxter Tempo inteiro**Transforming Healthcare, One Order at a Time**Baxter is a leading medical innovation company that has been pioneering significant medical breakthroughs for over 85 years. As a Customer Service Analyst, you will play a crucial role in ensuring timely delivery of orders and resolving customer complaints in a timely and efficient manner.**Your Key...
-
Assistent Customer Service
3 semanas atrás
São Paulo, Brasil Etex Group Tempo inteiroVocê possui experiência com Customer Service? Estamos em busca de um profissional que irá atuar em um time de alta performance, com agendas estratégicas, negociações e gestão dos clientes/canais, operações do dia a dia e sendo uma extensão da companhia para o mercado.Tem como papel principal atendimento ao cliente durante toda gestão do pedido...
-
Logistics Coordinator
2 semanas atrás
São Paulo, São Paulo, Brasil Manuport Logistics NV Tempo inteiroManuport Logistics is a dynamic company that values innovation, customer focus, and flexibility. About the Role We are currently seeking an experienced Operations Specialist to join our team in São Paulo. As an Operations Specialist, you will be responsible for handling and coordinating export ocean shipments, monitoring operational and administrative...
-
Customer Journey Service Supervisor
2 meses atrás
São Paulo, Brasil Great Wall Motor Brasil Ltda. Tempo inteiroAbout the job Customer Journey Service SupervisorKEY RESPONSIBILITIES: Create GWM After Sales standard process with the following mind set: "customer satisfaction through a lean and smart process" Implement GWM After Sales process at all dealers Create sustainability procedures to keep a high level at After Sales operations and customer satisfaction...
-
Logistics Customer Service Specialist
4 semanas atrás
São Paulo, Brasil SHEIN Tempo inteiroABOUT SHEIN SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology for a smarter,...
-
Operador de Suporte de Telemarketing
4 semanas atrás
São Paulo, São Paulo, Brasil Its Customer Service Tempo inteiroDescrição da VagaVaga para atender clientes em central de suporte telefônico da empresa Its Customer Service. Atividades e Responsabilidades:- Atender clientes por telefone para esclarecer dúvidas sobre produtos e serviços;- Realizar ligações para clientes quando necessário;- Preencher planilha de controle de ligações;- Redirecionar ligações para...
-
Customer Service Representative
3 semanas atrás
São Paulo, São Paulo, Brasil TELEPERFORMANCE Tempo inteiroAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Teleperformance. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and promoting our company's products and services. Responsibilities• Respond to customer inquiries...
-
Coordenador de Customer Service
4 semanas atrás
São Paulo, São Paulo, Estado de São Paulo, Brasil Lindt & Sprüngli Brasil Tempo inteiroVenha fazer parte da Lindt Brasil!Descubra como é trabalhar para a empresa mundialmente conhecida como nº 1 em Chocolate Premium!Estamos buscando pessoas talentosas para a posição de:Coordenador de Atendimento ao Cliente (CLT /Híbrido)Requisitos:Ensino Superior completo em Administração de Empresas, Logística ou áreas afins;Experiência da área de...
-
Senior Customer Service Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil INEOS Belgium Tempo inteiroAbout the Role: We are seeking a highly skilled and experienced Customer Service and Logistics Manager to join our team in São Paulo, Brazil.Job Summary: As a Customer Service and Logistics Manager, you will be responsible for executing imports and exports operations, managing orders, deliveries, and addressing customer issues. You will also support the...
-
Coordenador de Customer Service
4 semanas atrás
são paulo, Brasil Lindt & Sprüngli Brasil Tempo inteiroVenha fazer parte da Lindt Brasil!Descubra como é trabalhar para a empresa mundialmente conhecida como nº 1 em Chocolate Premium!Estamos buscando pessoas talentosas para a posição de:Coordenador de Atendimento ao Cliente (CLT /Híbrido)Requisitos:Ensino Superior completo em Administração de Empresas, Logística ou áreas afins;Experiência da área de...
-
Coordenador de Customer Service
4 semanas atrás
são paulo, Brasil Lindt & Sprüngli Brasil Tempo inteiroVenha fazer parte da Lindt Brasil! Descubra como é trabalhar para a empresa mundialmente conhecida como nº 1 em Chocolate Premium! Estamos buscando pessoas talentosas para a posição de: Coordenador de Atendimento ao Cliente (CLT /Híbrido) Requisitos: Ensino Superior completo em Administração de Empresas, Logística ou áreas afins; Experiência da...
