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Customer Success Specialist

2 meses atrás

Belo Horizonte MG, Brasil Clube Certo Tempo inteiro

Vaga: Customer Success - Presencial (Tempo Integral)

Sobre o Clube Certo:

Somos o maior clube de descontos do Brasil, proporcionando economia real para nossos usuários com descontos de até 90% em mais de 30 mil estabelecimentos parceiros, tanto regionais quanto nacionais. Nossa missão é fazer a diferença no dia a dia de quem utiliza nossos benefícios, oferecendo vantagens exclusivas que fidelizam e encantam assinantes, associados, clientes e colaboradores.

Sobre a Vaga:

Estamos procurando um profissional de Customer Success comprometido e empático para garantir o sucesso e a satisfação dos nossos clientes. Se você é apaixonado por atendimento ao cliente, tem habilidades em gestão de relacionamento e deseja fazer parte de uma equipe focada em resultados, esta vaga é para você

Responsabilidades:

  • Atuar como ponto de contato principal para os clientes, garantindo uma experiência positiva e alinhada com seus objetivos.
  • Monitorar e acompanhar o uso dos serviços e benefícios oferecidos pelo Clube Certo, garantindo que os clientes obtenham o máximo valor.
  • Desenvolver e implementar planos de sucesso personalizados para cada cliente, buscando sempre a renovação e expansão dos serviços.
  • Identificar oportunidades de upsell e cross-sell, aumentando o valor gerado para os clientes e para a empresa.
  • Coletar feedbacks dos clientes e trabalhar em conjunto com as equipes internas para melhorar continuamente os produtos e serviços.
  • Analisar métricas de sucesso e propor ações corretivas ou melhorias para garantir a satisfação dos clientes.

Requisitos:

  • Formação superior em Administração, Marketing, Comunicação ou áreas correlatas.
  • Experiência comprovada em Customer Success, Atendimento ao Cliente ou áreas relacionadas.
  • Habilidades excepcionais de comunicação e relacionamento, com foco na satisfação e retenção de clientes.
  • Capacidade analítica para interpretar métricas de sucesso e tomar decisões baseadas em dados.
  • Proatividade, empatia e capacidade de resolução de problemas.
  • Experiência com ferramentas de CRM será um diferencial.

O que oferecemos:

  • Oportunidade de fazer parte do maior clube de descontos do Brasil e contribuir diretamente para o sucesso dos nossos clientes.
  • Ambiente dinâmico e colaborativo, com foco em desenvolvimento profissional.
  • Benefícios exclusivos do Clube Certo.

Local de Trabalho:

  • Presencial no Prado, Minas Gerais.

Como se candidatar: Interessados devem enviar o currículo com pretensão salarial para o e-mail rh@clubecerto.com.br .