Service Manager Sênior

3 semanas atrás


São Paulo Brazil, BR OCTEA Tempo inteiro

Confiança, Governança, Inovação e Eficiência Se estes valores fazem sentido para você, então você é a pessoa certa para integrar ao time da Octea, a primeira empresa a oferecer o conceito

de Hub de Eficiência e Saving as a Service para o Mercado

#SomosOctea Venham fazer parte deste timaço


Para a vaga de Service Manager você precisará ser um profissional determinado, altamente motivado, com bastante habilidades relacionais e um perfil bem analítico e estratégico. Focado, resiliente e com senso de prioridade. Capacidade de analisar escopos e demandas, bem como sugerir soluções.


Além disso, possuir habilidades em gestão de pessoas, lidando bem com conflitos e encontrando as melhores e mais humanizadas soluções. Ter um perfil direcionador e desenvolvedor de pessoas é um grande diferencial.

Essa vaga pode ser perfeita para você Junte-se a nós e faça parte de uma equipe comprometida em oferecer soluções eficientes e de alta qualidade.


Você será responsável por:

  • Elaboração de novos procedimentos;
  • Relatórios da área e Relatórios Gerenciais;
  • Controle de pagamentos de TI;
  • Controle de Contratos Vencidos e Vigentes;
  • Cotação de novos Serviços;
  • Controle de SLA;
  • Elaboração de controles de contratos;
  • Validação das faturas e Relatórios;
  • Execução de Rateio Telefonia fixa e Móvel no SAP;
  • Elaboração de BOOKs;
  • Planejamento orçamentário e controle mensal do mesmo;
  • Lançamento de notas fiscais;
  • Elaboração das Planilhas de Carga para atualização das informações no Sistema;
  • Elaboração e Acompanhamento das Contestações do Grupo;
  • Validação das faturas;
  • Planejamento de Redução de custos TI;
  • Projetos de redução de custos e reestruturação;
  • Mapear processos;
  • Integrar diferentes base de dados;
  • Avaliação de indicadores de operação, savings;
  • Atuação na gestão de SLAs e seus indicadores;
  • Relatórios e execução de Rateio Telefonia fixa e Móvel no SAP;
  • Lançamento de notas fiscais;
  • Responsável por apresentação de indicadores;


Possuir conhecimentos e habilidades em:

  • Bom domínio do pacote office: excel, Power Point.
  • Excelentes habilidades de comunicação oral e escrita.
  • Boas habilidades com gestão estratégica de pessoas e resolução de conflitos.


Requisitos:

  • Superior completo;
  • Experiência mínima de 2 anos como Service Manager em TEM;
  • Desejável ter atuado com clientes de Grandes Contas;


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