Customer Service Representative

2 semanas atrás


Recife, Brasil Phemex Tempo inteiro

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.



Responsibilities:


  • Handle customer requests through tickets and other online tools in English and other languages.
  • Provide accurate, valid, and comprehensive information using appropriate customer service methods and tools.
  • Offer proper solutions to customer issues within reasonable time limits.
  • Maintain records of customer interactions and follow up to ensure smooth and accurate issue resolution.
  • Adhere to communication procedures, guidelines, and policies.
  • Ensure customer satisfaction and provide professional customer support.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Follow shift changes based on team needs and be able to cover night shifts (daytime in South America).


Qualifications:


  • Bachelor's degree or higher.
  • At least 1 year of customer support experience.
  • Excellent speaking and writing skills in English (mandatory); fluency in German is preferred.
  • Experience in the crypto industry, with passion and interest in the sector.
  • Stable, kind, warm-hearted, detail-oriented, with a strong spirit of teamwork and empathy.
  • Ability to handle multiple tasks under high pressure while maintaining a professional attitude.
  • Flexibility to support different shifts (day or night).
  • This is a remote role. Location is not limited but must be fixed.


When applying for this role, please attach your updated resume in English.



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