Senior Customer Success Manager

3 semanas atrás

Sao Paulo, Brasil PayPal Tempo inteiro

**At PayPal (NASDAQ**: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

**Job Description Summary**: Note that this is an individual contributor role. This individual will be responsible for driving revenue and provide operational support within a portfolio of PayPal’s large market merchants (Platinum and Gold) which involves maintaining and growing the merchant portfolio efficiently, achieving established goals (revenue, product penetration, check out optimization, enhancing customer acquisitions through merchants etc.)

Note that this is an individual contributor role.

Responsible for building relationships with critical C-level executives at each merchant that engenders trust, confidence, loyalty, awareness and mutual benefit.

Works to resolve issues that threaten health of business relationship (commercial and operational)

**Conducts quarterly “look back, look forward” meetings**: (1) Present business intelligence related to merchant’s PayPal volume and product usage; (2) Review progress on long-term outstanding operational issues; (3) Present and discuss product roadmap; (4) Listen to merchant describe their business objectives and discuss how PayPal can help

Learns merchant’s product pain points and wish list; understands priorities and urgency; communicates this knowledge to PayPal management; keeps merchant informed of product roadmap; manages business relationship during post launch re-integrations.

Coordinates and facilitates meetings with PayPal functional groups (Marketing, Product, Engineering, Risk, Ops, Legal etc) for learning and confidence building purposes; facilitates meetings with PayPal senior management when appropriate.

Communicates sensitive news to merchant such as a rate or reserve change, the need for a change in contractual terms or the need to obtain confidential information for risk management purposes. Negotiates if appropriate.

Works with Marketing on multi-merchant programs.

Sells into merchant; engages Product, Marketing and Sales Engineering as needed; negotiates terms/contract.

Drives to implementation; oversees quality and delivery of integration and marketing commitments.

Identifies and pursues opportunities for PayPal to penetrate new properties or channels within an existing merchant or family of merchants, bringing in or responding to sales initiative when appropriate.

**Our Benefits**:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

**Who We Are**:
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

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