Senior Customer Service Representative

4 meses atrás


Taubaté SP, Brasil International Flavors & Fragrances Tempo inteiro

Job Summary

The role is responsible for the end-to-end Order To Cash process in order to ensure on-time order fulfilment in Business-to-Business support at country or regional level including sales order management of domestic, export and consignment, customer complaint coordination, operational problem solving, timely follow-up of order fulfilment with cross functional collaboration and proactive communication with customers, and driving continuous work process improvement and coaching Junior CSR and CSR in the team

Responsibilities
- Manage customer orders including domestic, export and consignment orders based on Sarbanes-Oxley Act compliance policy: order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving if any
- Process a credit note or a debit note related to a sales order or customer complaint
- Coordinate customer complaints and service cases related to a sales order
- Respond to customer’s inquiry in a timely and accurate manner
- Build a strong partnership with internal and external stakeholders
- Drive continuous process improvement and KPIs in Order to Cash process
- Support internal/external audit as needed
- Prepare or monitor Order fulfilment KPIs dashboard
- Coach or train new hires and support on-going training for existing Customer Service Representatives Requirements
- Bachelor’s degree or above (no specific major fields required)
- +4 years' experience in Customer Service or Supply Chain of business to business
- Knowledge in domestic and international trade
- Expert knowledge of MS Office tools
- Knowledge in SAP
- Knowledge in basic finance
- Fluent business English communication skills
- Effective communication skills across all levels of the organization
- Highly collaborative and team player
- Cross cultural awareness

Training / Certifications
- SAP training
- Microsoft Office tools training (Word, Excel, PowerPoint)
- Incoterm and Payment Term training

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit

to learn more



  • São Paulo, SP, Brasil INEOS Styrolution Tempo inteiro

    **About INEOS Styrolution**: **Current Opportunity**: ***Job Title** **Junior Customer Service Representative** **Location** **São Paulo, SP, Brasil.**: **The Position**:The Jr. Customer Service Representative executes, imports and exports operations. Deal with global company sources on imports managing orders, deliveries and incident customer's issues....


  • Sumaré, SP, Brasil 3M Tempo inteiro

    Job Description: Job Title USAC Customer Service Representative Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a...


  • São Paulo, SP, Brasil Mitel Tempo inteiro

    At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience. Overview: This role is key in the retention and growth of our service...


  • São Paulo, SP, Brasil Northeast Kitchen & Bath Tempo inteiro

    **Job Title**: Virtual Sales Representative - Customer Service Specialist **Location**:Remote (U.S.based company) Are you a driven sales professional looking for an exciting opportunity to work for a U.S.based company? Do you have fluent English and the motivation to thrive in a dynamic, remote environment? If you are passionate about sales, customer...


  • São Paulo, SP, Brasil SITA Switzerland Sarl Tempo inteiro

    Overview: **WELCOME TO **SITA** We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with...


  • Barueri, SP, Brasil Markem-Imaje Tempo inteiro

    As a Junior Customer Service Representative , you will provide customer service for M-I consumables and parts, from order receipt to delivery to the customer. What you will do: Analyze and process orders for printers, parts and consumables. Track the billing of processed orders. Track the backlog and inform the customer about delays. Contact the...

  • Associate Representative

    3 meses atrás


    São Paulo, SP, Brasil Wesco Tempo inteiro

    **Responsibilities**: - Interacts with customers by phone or in person to provide information and to ensure best service possible. - Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail. - Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. - Receives...


  • São Paulo, SP, Brasil BT Tempo inteiro

    **Analista de Customer Service - Telecom**: - Job Req ID: 38537- Posting Date: 6 Sep 2024- Function: Business Operations- Unit: Business- Location: Sao Paulo, Brazil- Salary: CompetitiveTITLE Analista de Costumer Service - Telecom Location: São Paulo With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought...


  • São Paulo, SP, Brasil MongoDB Tempo inteiro

    Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point...


  • São Paulo, SP, Brasil Customer Intelligence Inc. Tempo inteiro

    Customer Intelligence Inc. is a professional consulting service and marketing firm, providing cutting-edge services to help customers grow. CI specializes in the financial industry, Customer Intelligence Inc. also works with clients across multiple industries, payment brands, processing systems, and other enterprises with a focus on LATAM. PROFILING ...

  • Customer Service Specialist

    2 semanas atrás


    Campinas, SP, Brasil Mouts TI Tempo inteiro

    Oportunidade: Customer Service Specialist Modelos de contratação: PJ ou Cooperado Modalidade: Híbrido em Campinas/SP ou Maringá/PR Entregamos soluções personalizadas que auxiliam nossos clientes, de maneira ágil e eficaz, na promoção da transformação digital de seus negócios. Acreditamos que a tecnologia é um agente de inovação, com o...


  • São Paulo, SP, Brasil CTS Global Supply Chain Solutions Tempo inteiro

    International company is looking for a _**Customer Service Executive**_ with a total focus on customer satisfaction and customer experience. **Location**: Sao Paulo, Brazil (on site position) Live in Sao Paulo is a must **What we are looking for** - This position will be responsible for providing support, ensuring customer satisfaction and enhancing the...


  • São Paulo, SP, Brasil American Airlines Tempo inteiro

    **Intro**: American Airlines is looking for a team member to support its operations during a fixed period, resulted from an increase of our demands at this time of year. Although the position is temporary and its nature requires fixing a term, you will have the opportunity to be part of our operations and enhance your professional and personal skills. **Why...


  • São Paulo, SP, Brasil Bunge Tempo inteiro

    Location : BAL - SEDE City : Sao Paulo State : São Paulo (BR-SP) Country : Brazil (BR) Requisition Number : 36673 Bunge has an exciting opportunity available for Senior Customer Experience Specialist. In this role you will be part of a global team working on challenging, meaningful projects impacting core business activities. Since 1818, Bunge has been...


  • São Paulo, SP, Brasil OUROLUX COMERCIAL LTDA Tempo inteiro

    Observação: Necessário experiência comprovada como Analista de Customer Service, mínima de 6 meses. Excel Intermediário - precisa saber ao menos fazer PROC V, Tabela Dinâmica. A graduação precisa estar concluída. - O analista de customer service é um profissional que atua no atendimento de clientes que chegam até a empresa em busca de algum...

  • Customer Success Sênior

    2 meses atrás


    São Paulo, SP, Brasil Sami Tempo inteiro

    Buscamos uma pessoa Customer Success Sênior que nos ajude a impulsionar o crescimento e a saúde da nossa carteira de clientes B2B e B2C. Você será responsável por desenvolver e implementar estratégias proativas para garantir a fidelização, expansão da receita e satisfação do cliente. Seu foco estará na melhoria contínua dos processos de CS,...


  • Caçapava, SP, Brasil Alliança RH Tempo inteiro

    Empresa no segmento de PVC flexíveis localizada em Caçapava/SP. Analista de Customer Service **Requisitos**: - Superior Completo em Gestão Comercial, Administração ou áreas afins; - Vivência com atendimento ao cliente; - Conhecimento em ERP e análise de dados; - Disponibilidade para trabalhar de forma presencial em Caçapava/SP;

  • Redator Sênior

    2 semanas atrás


    São Paulo, SP, Brasil Customer Intelligence Inc. Tempo inteiro

    SOBRE NÓS A Customer Intelligence Inc. é uma empresa profissional de serviços de consultoria e marketing que fornece serviços de ponta para ajudar os clientes a crescer. A CI é especializada no setor financeiro, a Customer Intelligence Inc. também trabalha com clientes em vários setores, marcas de pagamento, sistemas de processamento e outras...


  • São Paulo, SP, Brasil Fastcash Tempo inteiro €4.000 - €5.000

    Business Development Representative Sênior Local: Região da Paulista Sobre a Empresa: Remuneração mensal base: Fixa de R$ 4.000,00 a 5.000,00 + variável a definir Contratação PJ Quem Somos?: Somos um grupo financeiro compacto, operando no maior país do mundo em termos de taxas de juros elevadas, mas com o sistema de pagamentos mais avançado:...


  • São José dos Campos, SP, Brasil edrone Tempo inteiro

    Are you ready to lead a passionate team in driving customer service? At edrone, we're seeking a Customer Service Team Leader to lead our efforts to ensure customer satisfaction and assistance in the shortest possible time. If you have experience building long-term relationships with customers, are skilled in multi-channel communication, are passionate about...