Assistente Administrativo de Customer Success
5 meses atrás
**Responsabilidades**:
** VAGA PRESENCIAL**
- Realizar o onboarding e treinamento de novos clientes, garantindo uma experiência positiva e suave desde o início;
- Fornecer suporte e assistência aos clientes, solucionando dúvidas, oferecendo orientação técnica e resolvendo problemas de forma eficiente e profissional;
- Monitorar e acompanhar o progresso dos clientes, avaliando o engajamento e a satisfação, e tomando medidas proativas para garantir seu sucesso contínuo;
- Coletar feedback dos clientes e transmitir informações relevantes às equipes internas, colaborando no aprimoramento de nossas soluções e processos.
- Educar nossos clientes no uso de nossas ferramentas e soluções;
**Requisitos**:
- Experiência anterior em um cargo relacionado a Customer Success é **desejável**;
- Excelentes habilidades de comunicação verbal e escrita;
- Orientação para o cliente, empatia e habilidades interpessoais sólidas;
- Capacidade de resolver problemas de forma eficiente e tomar decisões embasadas;
- Conhecimento básico em tecnologia e interesse em aprender sobre nossa plataforma;
- Graduação completa ou em andamento em áreas relacionadas será considerada uma vantagem.
- Experiência no mercado logístico é algo que nos chama a atenção.
**Benefícios**:
- Cartão de benefícios flexível no valor de 27,28 ao dia
- Participação nos lucros da empresa.
- Plano de saúde.
- Vale transporte
- Seguro de vida
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