Customer Experience Operations Excellence Specialist

1 semana atrás


São Paulo, São Paulo, Brasil Didi Global Tempo inteiro

Company Overview

We are a technology-driven company that aims to simplify people's lives through innovative solutions. Our team is passionate about transforming paths through technology, connecting people who excel in their fields, and promoting diversity to create new opportunities.

As part of DiDi Chuxing, the world's largest transportation and convenience platform, we strive to make life easier for millions of people every day. We are pioneers in creating scalable solutions that have a positive impact in various countries.

Our Journey

We are a fast-paced team that thrives on challenges. We work with intensity, respect, collaboration, and partnership to create learning opportunities and strengthen ourselves in diversity. This approach enables us to grow and stand out from the crowd.

Team Overview

We are seeking an intern to join our Global CX Ops COE (Center of Operational Excellence), a critical area for continuous improvement and efficiency in all our operations. As a member of this team, you will have the opportunity to collaborate in the development and implementation of operational excellence strategies.

Role Responsibilities

You will analyze existing processes, identify areas for improvement, and propose innovative solutions. You will actively participate in optimization projects, from conception to implementation, and work with cross-functional teams to ensure effective integration of improvement initiatives.

Key Qualifications

To succeed in this role, you should have a preferred degree in engineering, business administration, or a similar field. Passion for project management and/or process improvement is essential, along with advanced/fluent English, great communication skills, and good interpersonal skills.

EEO Statement

We value customer experience, data-driven decision-making, win-win collaboration, integrity, and diversity and inclusion. We believe in creating valuable experiences for our users, making informed decisions based on data, and working together as a team to achieve success.

Compensation

The estimated annual salary for this role is $60,000 - $80,000, depending on location and experience. We offer a competitive compensation package that reflects our commitment to attracting and retaining top talent.



  • São Paulo, São Paulo, Brasil Gympass Tempo inteiro

    Job OverviewWe are seeking a highly skilled Customer Experience Manager to join our Spanish Speaking LATAM team in Sao Paulo. As a key member of our customer experience organization, you will be responsible for driving operational excellence and delivering exceptional customer experiences across our México, Argentina, and Chile operations.


  • São Paulo, São Paulo, Brasil Instaleap Tempo inteiro

    About the RoleWe are seeking an experienced Operational Excellence Specialist to join our team at Instaleap. This is a unique opportunity to drive operational improvements and deliver exceptional results in a fast-paced environment.Job DescriptionThe primary responsibility of this role will be to analyze data related to product usage, identify trends, and...


  • São Paulo, São Paulo, Brasil Sporty Group Tempo inteiro

    Sporty Group is a leading online platform with a strong presence in Brazil, offering users an exceptional experience. Our commitment to excellence has earned us a top spot in Alexa's list of top websites for the countries we operate in.As Brazil Customer Service Operations Manager, you will be responsible for acting as the main point of contact in Brazil for...


  • São Paulo, São Paulo, Brasil Mindbody Tempo inteiro

    We're revolutionizing the fitness industry, and we're looking for talented individuals to help us achieve this goal. At Mindbody + ClassPass, we bring together the best of both worlds: Mindbody is the industry's most trusted technology platform; ClassPass is one of the most popular apps for fitness enthusiasts. Together, we partner with over 70,000 fitness...


  • São Paulo, São Paulo, Brasil Tevapharm Tempo inteiro

    At Tevapharm, we're on a mission to make good health more affordable and accessible. This mission unites our people across nearly 60 countries, fostering a rich diversity of nationalities and backgrounds.The OpportunityWe're looking for a skilled Global Customer Engagement Specialist to bridge the gap between customers and our support function. As the...


  • São Paulo, São Paulo, Brasil SAP SE Tempo inteiro

    About SAP SEWe help the world run better by enabling our customers to achieve their business goals through innovative technology solutions. At SAP, we believe in collaboration and a shared passion for excellence.Job DescriptionThe Cash Collections team is responsible for collecting all accounts receivables, reducing the collections cycle (DSO), and improving...


  • São Paulo, São Paulo, Brasil Kenvue Tempo inteiro

    Kenvue is a leading healthcare company seeking a highly skilled Operations Excellence Manager to join our team.This role reports to the Regional Deliver Excellence LATAM Sr Manager and is based at our Brazil office.As an Operations Excellence Manager, you will be responsible for deploying process improvement practices across all Deliver functional areas and...

  • Ad Operations Manager

    1 semana atrás


    São Paulo, São Paulo, Brasil Uber Tempo inteiro

    About UberWe're changing the way people move, and we want you to be a part of it. As an Ad Operations Manager, you'll play a key role in ensuring our advertising campaigns run smoothly and efficiently.What We Offer$125,000 - $150,000 per year salary, depending on experienceJob DescriptionAs an Ad Operations Manager at Uber, you'll oversee the holistic...


  • São Paulo, São Paulo, Brasil Engineeringuk Tempo inteiro

    Unlock Your Potential as a People Operations CoordinatorWe are seeking a talented HR Operations Specialist to join our dynamic team in Engineeringuk. As a key member of our HR department, you will play a vital role in supporting the growth and development of our employees.About the Role:As an HR Operations Specialist, your primary responsibility will be to...


  • São Paulo, São Paulo, Brasil Adlook Services Tempo inteiro

    **What You Will Do**:Develop and implement efficient processes to enhance customer success operations;- Collaborate with business teams to identify and meet their needs;- Take ownership of operational tasks and initiatives;- Support commercial teams with key operational tasks;- Manage system access and support CRM-related tasks;- Work closely with the...


  • São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Deliver Exceptional Customer Experience at Amazon">We are seeking an experienced CX Program Manager to lead CX programs in Brazil and drive impactful improvements in the customer delivery experience.">About the Role:">">Enhance customer delivery experience through data-driven insights and scalable solutions.">Build tracking mechanisms and design programmatic...


  • São Paulo, São Paulo, Brasil Zendesk, Inc. Tempo inteiro

    Are you passionate about delivering exceptional customer experiences? Do you have a knack for understanding complex technical challenges and communicating solutions in a clear, concise manner?About ZendeskZendesk software was built to bring calm to the chaotic world of customer service. Today, we power billions of conversations with brands you know and...


  • São Paulo, São Paulo, Brasil Bunge Tempo inteiro

    At Bunge, we are seeking a skilled Agile Operations Specialist to join our Business Technology (BT) organization. In this role, you will be part of a global team working on challenging projects that impact our core business activities.We offer a strong compensation package, including an estimated annual salary of $110,000 - $140,000, depending on experience...


  • São Paulo, São Paulo, Brasil Grupo Hub Tempo inteiro

    About the RoleAs a Strategic Customer Engagement Specialist at Grupo Hub, you will play a vital role in driving business success by representing the voice of high-value customers and providing valuable feedback to enhance their experience.


  • São Paulo, São Paulo, Brasil Catho Online Ltda. - BR - Specialist Tempo inteiro

    Job Overview:Catho Online Ltda. - BR - Specialist is seeking a highly skilled Global Trip Support Professional to join our team.About the Role:We are looking for an individual with experience in trip support and a strong understanding of Part 91 and 135 aircraft operations. As a Global Trip Support Professional, you will be responsible for assisting in daily...


  • São Paulo, São Paulo, Brasil ServiceNow Tempo inteiro

    OverviewServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers worldwide. As a Senior Financial Services Operations Specialist, you will be part of our professional services organization, driving complex issues through analysis and resolution.Job DescriptionThe role involves configuring the ServiceNow Platform...


  • São Paulo, São Paulo, Brasil Red Bull Gruppe Tempo inteiro

    About UsAt Red Bull, we believe in the power of sports and culture to bring people together. Our mission is to inspire human flight – not just in athletes, but in everyone who dares to dream big.Job SummaryWe are seeking a highly motivated Sustainability Operations Specialist to join our team. As a key member of our operations team, you will play a crucial...


  • São Paulo, São Paulo, Brasil Sporty Group Tempo inteiro

    Job DescriptionWe are seeking a highly motivated and customer-focused Customer Success Expert - Brazilian Market to join our team at Sporty Group.About the Role:This is an exciting opportunity for a skilled professional to provide exceptional customer support and drive business growth in the Brazilian market. As a key member of our Customer Success team, you...


  • São Paulo, São Paulo, Brasil SAP Tempo inteiro

    Job DescriptionWe are seeking a highly skilled Customer Support Specialist to join our dynamic team in Sao Paulo, Brazil. As a key member of our Customer Success organization, you will play a critical role in ensuring the success of our customers by providing exceptional support and assistance.Key Responsibilities:Provide initial response and operational...

  • Customer Support Specialist

    4 semanas atrás


    São Paulo, São Paulo, Brasil Equativ Tempo inteiro

    Explore a rewarding career with Equativ, where you'll play a pivotal role in delivering exceptional customer experiences.About the TeamThe Services team is a dynamic group of professionals who thrive on helping clients achieve their digital business objectives. With a perfect blend of art and science, they craft innovative solutions that exceed client...