Workplace Experience Specialist

2 semanas atrás

São Paulo, São Paulo, Brasil Netflix Tempo inteiro
Job Title: Workplace Experience Specialist

We are seeking a highly motivated and experienced Workplace Experience Specialist to join our team in Sao Paulo, Brazil. As a key member of our Workplace team, you will be responsible for ensuring the smooth running of our daily operations and providing best-in-class environments to drive business forward.

Key Responsibilities:
  • Promote a high level of satisfaction among staff by promptly responding to their service requirements and ensuring the same level of service from team members and Workplace vendors.
  • Lead communications strategy and execution for both Brazil and Argentina, including general announcements, group moderation, internal documentation, and Workplace change management.
  • Serve as a lead on local office initiatives, including onboarding, events, and programs (F&B, transportation, accessibility, sustainability), office opening experiences, and inputs on designs & renovations projects.
  • Plan, curate, and manage all F&B related services (meals, pantry, events), lobby/reception, transportation, accessibility, and sustainability services and set up new vendors, lead RFPs, and constantly strive to improve on our experience services.
  • Lead, build, and oversee the internal events program and various events for the Brazil and Argentina offices (including Town Halls, Lunch & Learns, Fireside Chats, Q&A's with Execs).
  • Lead and oversee visitor, candidate, and employee experience and execution, including hiring and coaching receptionist(s).
  • Monitor ticketing systems and experience requests, making sure they are fulfilled in a timely manner and at a high quality level. Generate reports to propose changes based on the findings and recommendations.
  • Work collaboratively with cross-functional partners and immediate team members to support the delivery of service excellence, continuously evaluating existing processes to identify areas of improvement where possible.
  • Act as an escalation path for office-related issues, concerns, feedback, suggestions, and triage accordingly.
Requirements:
  • Fluent in English. Spanish is considered a plus.
  • 5+ years of experience in a supervisory role supporting workplace services; 7-10 years of equivalent experience will be considered.
  • Experience supervising F&B related services and event planning.
  • Self-motivated, with demonstrable problem-solving skills and the ability to be resourceful and proactive.
  • Adept at managing multiple projects simultaneously in a fast-paced, fluid environment.
  • Friendly and professional disposition, with the ability to maintain successful relationships with all internal and external stakeholders.
  • Strong change management skills, including strategic thinking, communication (both written and verbal), and the ability to make decisions based on data and in a structured way.
  • Demonstrate a clear understanding of and excited to be a part of the Netflix Culture.
  • Experience with Google products (Gmail, Google Drive, Google Docs, etc.) is preferred.
  • Availability to work out of the office in Sao Paulo (in-person) most of the time.
  • Some level of availability to work on alternative hours to oversee events happening in the office and office openings setups.

We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.

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