Senior Workplace Experience Coordinator

Há 3 dias

São Paulo, São Paulo, Brasil Zendesk Tempo inteiro
Job Title: Senior Workplace Experience Specialist

We are seeking a highly organized and detail-focused Senior Workplace Experience Specialist to join our team at Zendesk. As a key member of our Workplace Experience team, you will be responsible for delivering an exceptional workplace experience to our employees and guests.

Key Responsibilities:
  • Manage the front desk and ticketing system, providing a high level of customer service to employees and guests.
  • Welcome visitors and deliver an extraordinary guest experience to all employees in-office.
  • Process incoming and outgoing packages and mail.
  • Liaise with vendors and landlords as needed.
  • Coordinate vendor management, including assisting in procurement and performance management.
  • Manage event programs for the office.
  • Maintain and coordinate cleanliness and safety of assigned building(s) and areas, kitchens, equipment, and plants.
  • Maintain Workplace Experience master documents, spreadsheets, calendars, and floor plans.
  • Lead internal communications on up-to-date building events, maintenance, safety, and other issues.
  • Assist and coordinate all safety matters relating to the workplace.
  • Manage the food and beverage program.
  • Assist the Regional Workplace Experience Manager with office moves, projects, and office operations.
  • Perform other duties and special projects as requested.
Requirements:
  • Minimum of 2-4 years' experience in Facilities/Office Coordination/Management.
  • Experience in an office move is a must.
  • Excellent communication skills across employees at all levels within the organization.
  • Demonstrated project management skills.
  • Strong computer skills, including experience with Google Suite.
  • Familiarity with building operations (lighting, air conditioning, flooring, etc.).
  • Demonstrated ability to handle multiple tasks with little or no supervision.
  • Advanced problem-solving skills.
  • Positive attitude; grace under pressure.
  • Organized, punctual, and accountable.
  • Event Planning skills.
Preferred Skills/Qualifications:
  • Academic qualification in a relevant discipline, degree/diploma preferred.
  • Experience with light furniture assembly (cabinets, shelving, etc.).
  • Experience with Building Management Systems and access control S2 software.
  • Member of a professional Facilities Management association.
Work Environment:

Zendesk is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We offer a hybrid work experience that combines in-office and remote work to provide a rich and engaging work environment. Our team is committed to delivering exceptional customer service and creating a positive workplace experience for all employees.

We are an equal opportunity employer and welcome applications from diverse candidates. We are proud to be an AA/EEO/Veterans/Disabled employer.

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