Senior Workplace Experience Coordinator

2 semanas atrás

São Paulo, São Paulo, Brasil Zendesk, Inc. Tempo inteiro
Job Description

You are an experienced and organized multi-tasker who thrives in a fast-paced, dynamic work environment. Above all, you love helping others and are willing to pitch in whenever and wherever you are needed. You're flexible, can readily adapt to any situation, and are excited to roll up your sleeves and be an integral part of a collaborative and innovative workplace and company.

You're an excellent communicator, comfortable interacting with all levels of employees, management, and third-party vendors. You are detail-focused and have impeccable judgment. You always lead with a positive attitude but are comfortable saying 'no' to requests that don't fit team or company goals. You're sensitive to employees' needs and the needs of the company and your team. You know that providing excellent customer service might mean dropping everything to sort out an unexpected problem, but that's okay; last-minute requests don't faze you.

Key Responsibilities:
  • Manage the front desk and ticketing system, providing a high level of customer service.
  • Welcome visitors and deliver an exceptional guest experience to all employees in-office.
  • Process incoming and outgoing packages and mail.
  • Liaise with vendors and landlords as needed.
  • Coordinate vendor management, including assisting in the procurement process and performance management.
  • Manage event programs for the office.
  • Maintain and coordinate cleanliness and safety of assigned buildings and areas, kitchens, equipment, and plants.
  • Maintain Workplace Experience master documents, spreadsheets, calendars, and floor plans.
  • Lead internal communications on up-to-date building events, maintenance, safety, and other issues.
  • Assist and coordinate all safety matters relating to the workplace.
  • Manage the food and beverage program.
  • Assist the Regional Workplace Experience Manager with office moves, projects, and office operations.
  • Perform other duties and special projects as requested.
Requirements:
  • Minimum of 2-4 years' experience in Facilities/Office Coordination/Management.
  • Experience in an office move is a must.
  • Excellent communication skills across employees at all levels within the organization.
  • Demonstrated project management skills.
  • Strong computer skills, including experience with Google Suite.
  • Familiarity with building operations (lighting, air conditioning, flooring, etc.).
  • Demonstrated ability to handle multiple tasks with little or no supervision.
  • Advanced problem-solving skills.
  • Positive attitude; grace under pressure.
  • Organized, punctual, and accountable.
  • Event Planning skills.
Preferred Skills/Qualifications:
  • Academic qualification in a relevant discipline, degree/diploma preferred.
  • Experience with light furniture assembly (cabinets, shelving, etc.).
  • Experience with Building Management Systems and access control S2 software.
  • Member of a professional Facilities Management association.
Work Schedule:
  • Monday to Friday, 8:00am-5:00pm; overtime sometimes required.

Zendesk is a dynamic and innovative company that values diversity, equity, and inclusion. We strive to create a workplace that is welcoming and inclusive for all employees. We believe in providing our staff with a fulfilling and inclusive experience, and we offer a range of benefits and perks to support our employees' well-being and success.

We are committed to making reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an email to [insert email address].

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