Senior Client Account Manager

4 semanas atrás


São Paulo, São Paulo, Brasil Link Worldwide Tempo inteiro

Job Summary

Link Worldwide is a leading global marketing services business specialising in promotional products, POS items and marketing materials. We are seeking a highly skilled Promotional Merchandise Specialist to join our local in-market team in São Paulo.

About the Role

This role reports to the Account Manager and involves supporting the delivery of a major outsourced marketing services contract, covering the key category of Promotional Merchandise. As a Promotional Merchandise Specialist, you will be responsible for processing orders and invoices, liaising with suppliers, ensuring customer service is a top priority, tracking and reporting orders against contractual obligations, and providing professional presentations to customers.

Key Responsibilities

  1. Process orders and invoices accurately and efficiently.
  2. Liaise with suppliers to negotiate prices and secure high-quality products.
  3. Ensure customer satisfaction by resolving any issues promptly and professionally.
  4. Track and report orders against contractual obligations to ensure timely delivery.
  5. Provide professional presentations to customers, showcasing our products and services.
  6. Initiate product development and source new concepts in collaboration with the Operations team.
  7. Maintain and update a database of local suppliers and manage relationships.
  8. Participate in industry trade shows to develop business relationships and improve product knowledge.
  9. Develop and maintain accurate, legible customer files.
  10. Submit regular reports to the Sales Manager, including customer meeting reports, forecasts, and monthly sales reports.

Requirements

  1. Minimum 2 years experience in client management and/or purchase indirect (Promotional Items, Promo Merch).
  2. Knowledge of project management basics.
  3. English language proficiency (reading and writing).
  4. Organized, self-disciplined, and timely in handling administration and paperwork.
  5. Aware of the impact of own behavior on others and responds appropriately to achieve results.
  6. Able to communicate effectively at all levels orally and in writing.
  7. Pro-active, motivated, and committed to developing own knowledge and skills.
  8. Competent in MS Word/Excel and Outlook and related software.

Our Organization

Link Worldwide is dedicated to fostering a workplace environment that values diversity and inclusion. We actively seek to attract, recruit, and nurture talent from a broad spectrum of backgrounds, each contributing unique perspectives, ideas, and experiences. Our goal is to cultivate a productive and inclusive atmosphere that represents various cultures and groups, where everyone is given an equal opportunity to thrive.

We Are an Equal Opportunities Employer


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