Senior Client Account Manager
4 semanas atrás
Job Summary
Link Worldwide is a leading global marketing services business specialising in promotional products, POS items and marketing materials. We are seeking a highly skilled Promotional Merchandise Specialist to join our local in-market team in São Paulo.
About the Role
This role reports to the Account Manager and involves supporting the delivery of a major outsourced marketing services contract, covering the key category of Promotional Merchandise. As a Promotional Merchandise Specialist, you will be responsible for processing orders and invoices, liaising with suppliers, ensuring customer service is a top priority, tracking and reporting orders against contractual obligations, and providing professional presentations to customers.
Key Responsibilities
- Process orders and invoices accurately and efficiently.
- Liaise with suppliers to negotiate prices and secure high-quality products.
- Ensure customer satisfaction by resolving any issues promptly and professionally.
- Track and report orders against contractual obligations to ensure timely delivery.
- Provide professional presentations to customers, showcasing our products and services.
- Initiate product development and source new concepts in collaboration with the Operations team.
- Maintain and update a database of local suppliers and manage relationships.
- Participate in industry trade shows to develop business relationships and improve product knowledge.
- Develop and maintain accurate, legible customer files.
- Submit regular reports to the Sales Manager, including customer meeting reports, forecasts, and monthly sales reports.
Requirements
- Minimum 2 years experience in client management and/or purchase indirect (Promotional Items, Promo Merch).
- Knowledge of project management basics.
- English language proficiency (reading and writing).
- Organized, self-disciplined, and timely in handling administration and paperwork.
- Aware of the impact of own behavior on others and responds appropriately to achieve results.
- Able to communicate effectively at all levels orally and in writing.
- Pro-active, motivated, and committed to developing own knowledge and skills.
- Competent in MS Word/Excel and Outlook and related software.
Our Organization
Link Worldwide is dedicated to fostering a workplace environment that values diversity and inclusion. We actively seek to attract, recruit, and nurture talent from a broad spectrum of backgrounds, each contributing unique perspectives, ideas, and experiences. Our goal is to cultivate a productive and inclusive atmosphere that represents various cultures and groups, where everyone is given an equal opportunity to thrive.
We Are an Equal Opportunities Employer
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