Executive Customer Experience Leader

Há 3 dias

Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomerSuccess Tempo inteiro US$90.000 - US$120.000
Global Customer Success Leadership Opportunity

The organization is expanding its global presence and seeking a seasoned Team Manager to lead customer success teams across regions. We strive for excellence in delivering exceptional customer experiences.

Key Responsibilities:

  • Strategic Planning: Develop strategies to enhance customer engagement, improve retention rates, drive upsells or cross-sells where appropriate, and ultimately increase customer success.
  • Cross-Functional Collaboration: Establish strong channels of communication across departments, such as Sales, Marketing, Product Development, and Support, to ensure alignment on customer needs, feedback sharing, and coordinated efforts to drive customer success.
  • Team Management: Mentor, coach, and provide feedback to team members, focusing on post-sales account management and continuous improvement.
  • Documentation and Reporting: Ensure changes are well-documented, instilling quality and attention to detail in all work.

Requirements:

  • Excellent academic results at school and university
  • Bachelor's or equivalent degree in Business, Communication, or STEM
  • Knowledge and passion for Customer Success, revenue growth, and technology, with experience in SaaS or software industries
  • Track record of delivering exceptional customer success results
  • Commitment to continuous learning and improvement

What We Offer:

  • Distributed work environment with regular team meetings
  • Personal learning and development budget
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues from your team and others

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