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Brazil Customer Success Manager
2 meses atrás
About the Role
Khan Academy Brazil is seeking a highly skilled and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for working with school and state leaders to plan, roll out, and implement Khan Academy's education technology solutions.
Key Responsibilities
- Work with school and state leaders to plan, roll out, and implement Khan Academy's education technology solutions.
- Proactively identify ways to increase the success of teachers and students with our programs.
- Represent an in-depth perspective of educator and student needs throughout the organization.
- Build capacity within the school system for a scalable and sustainable implementation.
- Analyze qualitative and quantitative data to inform program improvements.
- Implement processes that consistently generate high levels of school engagement.
- Navigate complex discussions with empathy and confidence, identifying nuanced customer needs and facilitating change management within systems to boost effective usage and satisfaction with Khan Academy's products and content.
- Use internal tools with fidelity and identify opportunities to improve usage over time.
- Drives improvements to school success playbooks over time by testing new ideas, measuring results, and collaborating closely with members across Khan Academy Brasil.
About You
We are looking for a highly skilled and experienced Customer Success Manager who has a deep understanding of teachers and school systems and a clear passion for education. The ideal candidate will have:
- 5+ years of relevant work experience, including 3+ years of classroom teaching experience or district-level administrator at a K-12 setting and 2+ years of customer success, account management, or education-focused support experience.
- Strong problem-solving skills and creative thinking to help school partners find ideal solutions.
- Outstanding communication skills, in multiple formats, including email, written documents, digital presentations, and verbal conversations.
- Advanced collaboration skills, with the ability to work with multiple teams simultaneously and coordinate dependencies between them without needing formal authority.
- Project management and prioritization experience, with the ability to reliably execute and support dozens of school accounts simultaneously and efficiently.
- Strong data analysis skills, with the ability to work with qualitative and quantitative volumes of data, identify trends, and draw evidence-based conclusions.
- Portuguese and English proficiency.
- Permission to work in Brasil.
Perks and Benefits
We offer a competitive salary, great healthcare and life insurance benefits, flexible schedules, and personal time off beyond regular vacations. We also provide professional development opportunities and a kind and welcoming workplace with opportunities to connect through affinity, ally, and social groups.
