Account Growth Specialist

Há 13 horas

São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro US$100.000 - US$150.000

Job Title: Account Growth Specialist

\

This role is responsible for driving customer success and growth across various accounts. As an Account Growth Specialist, you will develop and execute comprehensive strategies to promote long-term success, adoption, and retention.

\

The ideal candidate will have a strong understanding of the SaaS customer lifecycle, including risk identification and mitigation. Proven experience in managing customer portfolios through both high-touch and scale strategies is also required.

\About the Role\

You will be working closely with cross-functional teams to drive collaboration, expansion, and successful renewals. The ability to lead both one-to-one and one-to-many customer engagements is crucial for this position.

\Responsibilities:\
  • Develop and Execute Comprehensive Account Strategies: Create and implement tailored plans to drive customer growth and success.\
  • Manage Customer Portfolios: Own and manage a portfolio of customers that require both high-touch and scale engagement methods.\
  • Conduct Strategic Touchpoints: Engage with customers through monthly check-ins, QBRs, platform health checks, and de-risking motions.\
  • Identify and Mitigate Risks: Proactively identify customer risks before they surface and mobilize internal teams to address issues swiftly.\
  • Drive Adoption and Retention: Foster adoption of key platform features that enhance customer outcomes and improve retention.\
  • Measure Success: Ensure customers achieve success with ThousandEyes use cases, validated through business metrics and data insights.\
  • Forecast and Track Customer Sentiment: Partner with Pre-Sales and Adoption Engineering teams to drive collaboration and expansion.\
  • Serve as the Voice of the Customer: Collect product feedback and prioritize requirements based on risk, urgency, and revenue impact.\
  • Set Expectations and Coordinate Internal Resources: Set appropriate expectations with customers while coordinating internal resources to deliver high-impact items.\
  • Escalation Management: Help manage escalations and ensure timely resolution of critical customer issues.
\Qualifications\

We are looking for candidates with at least 3 years of experience in Customer Success, Account Management, or Renewals in a SaaS environment. Strong communication, listening, negotiation, and presentation skills are essential for this role.

\
  • Strong Understanding of SaaS Customer Lifecycle\
  • Proven Experience in Managing Customer Portfolios\
  • Excellent Communication and Collaboration Skills\
  • Fluent in Spoken and Written English\
  • Cisco Values Diversity and Inclusion

  • Account Growth Specialist

    Há 12 horas

    São Paulo, São Paulo, Brasil beBeeAccountGrowthSpecialist Tempo inteiro R$90.000 - R$130.000

    Account Growth Specialist">">About the Role:">We are looking for a seasoned Account Growth Specialist to join our team. In this role, you will be responsible for driving growth and expansion of key customer relationships.">Your primary focus will be on understanding customer needs and developing solutions that meet their objectives.">You will work closely...

  • Digital Business Growth Specialist

    Há 10 horas

    São Paulo, São Paulo, Brasil beBeeDigital Tempo inteiro

    Business Growth SpecialistJob Description As a Business Growth Specialist, you will be responsible for driving new business development and account growth through strategic sales efforts. You will work closely with senior-level contacts at customer accounts to identify opportunities and build pipeline.Key Responsibilities:Develop and execute strategies to...

  • Cloud Enterprise Growth Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeEnterpriseGrowth Tempo inteiro R$80.000 - R$120.000

    Enterprise Growth SpecialistWe are seeking a highly skilled and experienced Enterprise Growth Specialist to join our team. As an expert in cloud sales, you will play a key role in driving business growth and developing long-term relationships with enterprise customers.About the RoleThe Enterprise Growth Specialist will be responsible for managing the growth...

  • Business Growth Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeStrategic Tempo inteiro R$90.000 - R$140.000

    Procurement Specialist Job DescriptionWe are seeking a results-driven procurement specialist to drive business growth through strategic vendor management.Main ResponsibilitiesVendor Relationship Management: Develop and maintain strong relationships with top vendors and partners to drive category sales and selection.Negotiation and Analysis: Work closely with...

  • Strategic Account Growth Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeRelationship Tempo inteiro R$4.500 - R$8.500

    Job Description:To be successful in this role, you will need to provide a good relationship between clients and the company. Your primary responsibility will be to manage the growth and relationship of key corporate accounts and convert major new business opportunities into contract wins.Develop strong relationships with account managers, operational teams,...

  • Client Portfolio Growth Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeAccount Tempo inteiro R$4.200 - R$6.500

    Job Title:Client Portfolio Growth SpecialistAbout the Role:We are seeking a skilled Client Portfolio Growth Specialist to support our sales team and drive growth in key regions.Main Responsibilities:Sustain relationships with existing clients and identify opportunities for upselling and cross-sellingDevelop and execute strategies to expand client base and...

  • Enterprise Account Growth Specialist

    Há 10 horas

    São Paulo, São Paulo, Brasil beBeeAccount Tempo inteiro R$60.000 - R$115.000

    Sales Development Manager">", "Identify and pursue business opportunities across regional and global markets", "Develop strategic partnerships to drive revenue growth, digital services revenue, and gross profit", "Maintain a deep understanding of client needs and deliver tailored solutions to meet their objectives", "Collaborate with cross-functional teams...

  • Client Growth Specialist

    Há 7 horas

    São Paulo, São Paulo, Brasil beBeeClient Tempo inteiro R$108.791 - R$127.610

    Job Overview:We are seeking a seasoned professional to join our team as a Client Growth Specialist. In this role, you will be responsible for driving growth and revenue expansion through strategic partnerships and collaborations.Main Responsibilities:Collaborate with key stakeholders to develop and execute client-centric strategies that drive business...

  • Global E-commerce Growth Specialist

    Há 8 horas

    São Paulo, São Paulo, Brasil beBeeGrowth Tempo inteiro US$94.523 - US$111.388

    Job DescriptionAbout the RoleWe are seeking a highly skilled and motivated Global E-commerce Growth Specialist to join our team. As an Amazon Global Selling Account Manager, you will be responsible for driving business growth and expansion through strategic partnerships with merchants.The ideal candidate will possess excellent communication and negotiation...

  • Business Growth Specialist

    Há 10 horas

    São Paulo, São Paulo, Brasil beBeeGrowth Tempo inteiro US$96.000 - US$124.000

    Job Title:Business Growth SpecialistWe are seeking a skilled Business Growth Specialist to join our team. As a key member of our organization, you will play a vital role in driving business growth and expansion.Responsibilities:Identify and engage with high-potential merchants to help them improve their performance on the marketplace.Develop and execute...